A look inside the TV lab... MSTV usability, that is
Of interest is this article from Mark Sullivan of Light Reading, featuring a look at the Microsoft TV usability lab in Silicon Valley. It's an interesting read (complete with photos of the facility) that goes into a customer's digital TV experience, studying not only our own TV products but the other products in the market. David Sloo and his team "spend their time watching people watch TV. They record people's responses -- their joys and their frustrations -- to the experience of watching and controlling IPTV."