Seven Years and Seven Habits...
A lot can happen in seven years.
Nice to receive a cake, as it were... I received several notes and a couple of IMs today congratulating me on my anniversary, as today is my 7-year anniversary at Microsoft, a little less than a third of my career.
Obviously, I'm ripping off Stephen Covey, whose seven better-known habits got my attention not so much for their content, which I find suspicious, but for their surprisingly modest number, which I find manageable. Here then, are my "Seven Dirty Habits," each gleaned from a worker I met on the show, and bolstered by true stories of personal enlightenment and lingering humiliation.
- Never follow your passion, but by all means bring it with you.
- Beware of teamwork.
- Vomit proudly and whenever necessary.
- Be careful, but don't be fooled--safety is never first.
- Think about what you are doing--never how.
- Ignore advice such as "Work smart, not hard." It's dangerous--and moronic.
- Consider quitting.
One good turn deserves another, so here are seven manageable habits for maintaining focus on the customer experience and ultimately satisfaction...
- Know that customer service is really everyone's job
- Make your customers feel like they are your top priority
- Understand the customer's needs
- Jump through hoops for your customer
- Listen -- and be willing to take a whack sometimes
- Learn from others (these are a few of the lessons from the Xbox Team)
- Most of all, Be Nice (one of Dalton's Three Rules ;)
Have a good afternoon.