Service Management at Microsoft Business Case Study

Microsoft IT Showcase is pleased to announce the publication of Service Management at Microsoft, which discusses how the IT Service Management Office was established to bring governance, consistency, and improved quality to IT services, aligning Microsoft IT service management activities to business needs.

Service management is critical for IT services to be strategically valuable to Microsoft and its core business. The IT Service Management Office was formed to define and drive a consistent strategy through governance and standardization, innovation, performance measurement, client insight, and continuous improvement.

Business Case Study