Best Buy Unit Helps to Raise Productivity by Using Knowledge Base with Mobile Access

Geek Squad—the customer support arm of electronics retailer Best Buy—wanted to cut the time that its field technicians needed to solve on-site customer issues. To do so, it created a knowledge base hosted on Microsoft Office SharePoint Server 2007 and optimized for access from Windows Phones. Now, customer service visits are often shorter, and the solution provides a great platform for training and future enterprise applications.

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