Guest Blog: What to Consider When Developing A Unified Communications Strategy


As businesses look for new ways to improve their performance, unified communications are becoming an increasingly popular choice for streamlining both internal and external communication. When making the decision to implement unified communications, also known as UC, in your business there are a number of factors which should be taken into consideration.

The following tips should guide you through the process of developing a unified communications strategy which is properly thought out and implemented.

Don't Rush Into Anything

The first thing to remember is that communication is not something that is in short supply and as such there is no need to panic buy! Take some time to research all of the different communications channels available to you and all of the equipment that might be required. Shop around and compare services and prices so that you know you are getting a really great deal. The choices you make are going to have a considerable impact on the success of your UC strategy so do take as much time as you need in order to get it right.

Be Sure Of Compatibility

Compatibility issues are one of the most common problems that businesses can run into when developing their unified communications strategy. Even the most basic pieces of equipment have been known to fail when used with a certain software or when paired with another component. As part of your research during step one, you will also want to check for known compatibility issues with the products and services on your short-list. If you cannot find the information yourself, then do ask manufacturers. There is no point in choosing the cheapest possible components if they won't work alongside one another!

Is It Covered By A Warranty?

When you are investing in communications supplies, you will want to look at warranty cover. Setting up your UC strategy can involve a large initial outlay, even if it is going to be low cost when it comes to daily operations. It is always a
good idea to secure 6 to 12 months warranty on all of your communications supplies. This is especially important if you are not experienced in electronics as you may not know that an item is faulty until it fails within your communications system.

Think About what You Really Need

These are all fairly practical considerations relating to the equipment itself, but there are also other aspects to consider. One of the most important considerations is  thinking about what your business really needs. Do not opt for the top of the range unified communications system with lots of complex features if you are never going to use them! Think carefully about how your business operates and how you communicate with clients and colleagues. You will want to choose a system that can integrate your existing operations and perhaps introduces a few more. For example, if you are already implementing telephone calls and instant messenger then opt for a system that combines the two and introduces video calling at the same time. Do not over complicate things or it will discourage regular communications.

Implementing a unified communications system is an important step for your business, and it will bring a long list of benefits – but only if done correctly. It is essential to look at your needs and plan accordingly. It is always possible to scale up at a later date, but it is best to start with a manageable UC system at the outset and that means taking the time to research and plan before jumping in head first.

Wayne Douglas has a keen interest in new technology and the impact it can have on business. He writes for a variety of websites including .