Support and help options for developers

Regardless if you are just starting to integrate with Azure Active Directory, Microsoft identities or Microsoft Graph API, or when you are implementing a new feature to your application, there are times that you need to obtain help from the community or understand the support options that you have as a developer. This article helps you to understand these options, below a summary:

  • Search to check if your problem question has not been answered by the community, or if an existing documentation for the feature you are trying to implement already exists
  • In some cases, you just want to use of our support tools to help you debug a specific your problem
  • If you can't find the answer from what you need, you may want to ask a question on Stack Overflow
  • If you find an issue with one of our authentication libraries, raise a GitHub issue
  • Finally, if you need to talk to someone, you might want to open a support request

If you have a development-related question, you may be able to find the answer you need on our documentation, our github samples, or answers to Stack Overflow questions.

For faster results, scope your search to Stack Overflow, our documentation, and our code samples by using the following on your favorite search engine:

{Your Search Terms} (site:stackoverflow.com OR site:docs.microsoft.com OR site:github.com/azure-samples OR site:cloudidentity.com OR site:developer.microsoft.com/en-us/graph)

Where {Your Search Terms} is your search keywords.

Use our development support tools

Tool Description
jwt.ms Paste an ID or Access tokens to decode the claims names and values
Error code analyzer Paste an error code received during sign-in or consent pages to see possible causes and remediations
Microsoft Graph Explorer Tool that lets you make requests and see responses against the Microsoft Graph API


Stack Overflow

Post a question to Stack Overflow

Stack Overflow is the preferred channel for development-related questions - where both members of community as Microsoft team members are directly involved on helping you to solve your problem.

If you cannot find an answer to your problem via search, submit a new question to Stack Overflow: use one of the following tags when making questions to help the community identify, then answer your question on a timely manner:

Component/Area Tags
ADAL library [adal]
MSAL library [msal]
OWIN middleware [azure-active-directory]
Azure B2B [azure-ad-b2b]
Azure B2C [azure-ad-b2c]
Microsoft Graph API [microsoft-graph]
Any other area related to authentication or authorization topics [azure-active-directory]


Tip

The following posts from Stack Overflow contain tips on how to make questions, and tips on adding source code - following these guidelines may help increase the chances for community members to assess and respond to your question quickly:


Stack Overflow

Create a GitHub issue

If you find a bug or problem related to our libraries, raise an issue on our GitHub repositories. Because our libraries are open source, you are also free to submit a pull request as well. The following article contains a list of libraries and their GitHub repositories:


Open a support request

If you need to talk to someone, you can open a support request. If you are an Azure customer, there are several support options available. To compare plans, see this page. Developer support is also available for Azure customers. For information on how to purchase Developer support plans, see this page.

You can also try our virtual agent to obtain support or ask questions.

Free chat support for a limited time

You can also use our chat support - which is free for Microsoft Partners for a limited time. If your company is not a Microsoft Partner, you can enroll it for free and obtain other benefits by going here.

After enrolling your company, you can start the chat request here.