Find help and open a support ticket for Azure Active Directory

Article
07/15/2022
2 minutes to read

Microsoft provides global technical, pre-sales, billing, and subscription support for Azure Active Directory (Azure AD). Support is available both online and by phone for Microsoft Azure paid and trial subscriptions. Phone support and online billing support are available in additional languages.

Find help without opening a support ticket

Before creating a support ticket, check out the following resources for answers and information.

For content such as how-to information or code samples for IT professionals and developers, see the technical documentation at docs.microsoft.com.
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Open a support ticket

If you are unable to find answers by using self-help resources, you can open an online support ticket. You should open each support ticket for only a single problem, so that we can connect you to the support engineers who are subject matter experts for your problem. Also, Azure Active Directory engineering teams prioritize their work based on incidents that are generated, so you're often contributing to service improvements.

How to open a support ticket for Azure AD in the Azure portal

Note

If you're using Azure AD B2C, open a support ticket by first switching to an Azure AD tenant that has an Azure subscription associated with it. Typically, this is your employee tenant or the default tenant created for you when you signed up for an Azure subscription. To learn more, see how an Azure subscription is related to Azure AD.

Sign in to the Azure portal and open Azure Active Directory.
Scroll down to Troubleshooting + Support and select New support request.
On the Basics blade, for Issue type, select Technical.
Select your Subscription.
For Service, select Azure Active Directory.
Create a Summary for the request. The summary must be under 140 characters.
Select a Problem type, and then select a category for that type. At this point, you are also offered self-help information for your problem category.
Add the rest of your problem information and click Next.
At this point, you are offered self-help solutions and documentation in the Solutions blade. If none of the solutions there resolve your problem, click Next.
On the Details blade, fill out the required details and select a Severity.
Provide your contact information and select Next.
Provide your contact information and select Create.

How to open a support ticket for Azure AD in the Microsoft 365 admin center

Note

Support for Azure AD in the Microsoft 365 admin center is offered for administrators only.

Sign in to the Microsoft 365 admin center with an account that has an Enterprise Mobility + Security (EMS) license.
On the Support tile, select New service request:
On the Support Overview page, select Identity management or User and domain management:
For Feature, select the Azure AD feature for which you want support.
For Symptom, select an appropriate symptom, summarize your issue and provide relevant details, and then select Next.
Select one of the offered self-help resources, or select Yes, continue or No, cancel request.
If you continue, you are asked for more details. You can attach any files you have that represent the problem, and then select Next.
Provide your contact information and select Submit request.

Get phone support

See the Contact Microsoft for support page to obtain support phone numbers.