Reset a user's password using Azure Active Directory

As an administrator, you can reset a user's password if the password is forgotten, if the user gets locked out of a device, or if the user never received a password.

Note

Unless your Azure AD tenant is the home directory for a user, you won't be able reset their password. This means that if your user is signing in to your organization using an account from another organization, a Microsoft account, or a Google account, you won't be able to reset their password.

If your user has a source of authority as Windows Server Active Directory, you'll only be able to reset the password if you've turned on password writeback.

If your user has a source of authority as External Azure AD, you won't be able to reset the password. Only the user, or an adminsitrator in External Azure AD, can reset the password.

Note

If you're not an administrator and are instead looking for instructions about how to reset your own work or school password, see Reset your work or school password.

To reset a password

  1. Sign in to the Azure portal as a user administrator, or password administrator. For more information about the available roles, see Assigning administrator roles in Azure Active Directory

  2. Select Azure Active Directory, select Users, search for and select the user that needs the reset, and then select Reset Password.

    The Alain Charon - Profile page appears with the Reset password option.

    User's profile page, with Reset password option highlighted

  3. In the Reset password page, select Reset password.

    A temporary password is auto-generated for the user.

  4. Copy the password and give it to the user. The user will be required to change the password during the next sign-in process.

    Note

    The temporary password never expires. The next time the user signs in, the password will still work, regardless how much time has passed since the temporary password was generated.

Next steps

After you've reset your user's password, you can perform the following basic processes:

Or you can perform more complex user scenarios, such as assigning delegates, using policies, and sharing user accounts. For more information about other available actions, see Azure Active Directory user management documentation.