Tutorial: Azure Active Directory integration with PagerDuty

In this tutorial, you learn how to integrate PagerDuty with Azure Active Directory (Azure AD).

Integrating PagerDuty with Azure AD provides you with the following benefits:

  • You can control in Azure AD who has access to PagerDuty
  • You can enable your users to automatically get signed-on to PagerDuty (Single Sign-On) with their Azure AD accounts
  • You can manage your accounts in one central location - the Azure portal

If you want to know more details about SaaS app integration with Azure AD, see what is application access and single sign-on with Azure Active Directory.

Prerequisites

To configure Azure AD integration with PagerDuty, you need the following items:

  • An Azure AD subscription
  • A PagerDuty single sign-on enabled subscription

Note

To test the steps in this tutorial, we do not recommend using a production environment.

To test the steps in this tutorial, you should follow these recommendations:

  • Do not use your production environment, unless it is necessary.
  • If you don't have an Azure AD trial environment, you can get a one-month trial.

Scenario description

In this tutorial, you test Azure AD single sign-on in a test environment. The scenario outlined in this tutorial consists of two main building blocks:

  1. Adding PagerDuty from the gallery
  2. Configuring and testing Azure AD single sign-on

To configure the integration of PagerDuty into Azure AD, you need to add PagerDuty from the gallery to your list of managed SaaS apps.

To add PagerDuty from the gallery, perform the following steps:

  1. In the Azure portal, on the left navigation panel, click Azure Active Directory icon.

    The Azure Active Directory button

  2. Navigate to Enterprise applications. Then go to All applications.

    The Enterprise applications blade

  3. To add new application, click New application button on the top of dialog.

    The New application button

  4. In the search box, type PagerDuty, select PagerDuty from result panel then click Add button to add the application.

    Creating an Azure AD test user

Configure and test Azure AD single sign-on

In this section, you configure and test Azure AD single sign-on with PagerDuty based on a test user called "Britta Simon".

For single sign-on to work, Azure AD needs to know what the counterpart user in PagerDuty is to a user in Azure AD. In other words, a link relationship between an Azure AD user and the related user in PagerDuty needs to be established.

In PagerDuty, assign the value of the user name in Azure AD as the value of the Username to establish the link relationship.

To configure and test Azure AD single sign-on with PagerDuty, you need to complete the following building blocks:

  1. Configure Azure AD Single Sign-On - to enable your users to use this feature.
  2. Create an Azure AD test user - to test Azure AD single sign-on with Britta Simon.
  3. Create a PagerDuty test user - to have a counterpart of Britta Simon in PagerDuty that is linked to the Azure AD representation of user.
  4. Assign the Azure AD test user - to enable Britta Simon to use Azure AD single sign-on.
  5. Test Single Sign-On - to verify whether the configuration works.

Configure Azure AD single sign-on

In this section, you enable Azure AD single sign-on in the Azure portal and configure single sign-on in your PagerDuty application.

To configure Azure AD single sign-on with PagerDuty, perform the following steps:

  1. In the Azure portal, on the PagerDuty application integration page, click Single sign-on.

    Configure single sign-on link

  2. On the Single sign-on dialog, select Mode as SAML-based Sign-on to enable single sign-on.

    Single sign-on dialog box

  3. On the PagerDuty Domain and URLs section, perform the following steps:

    PagerDuty Domain and URLs single sign-on information

    a. In the Sign-on URL textbox, type a URL using the following pattern: https://<tenant-name>.pagerduty.com

    b. In the Identifier textbox, type a URL using the following pattern: https://<tenant-name>.pagerduty.com

    Note

    These values are not real. Update these values with the actual Sign-On URL and Identifier. Contact PagerDuty Client support team to get these values.

  4. On the SAML Signing Certificate section, click Certificate(Base64) and then save the certificate file on your computer.

    The Certificate download link

  5. Click Save button.

    Configure Single Sign-On Save button

  6. On the PagerDuty Configuration section, click Configure PagerDuty to open Configure sign-on window. Copy the Sign-Out URL and SAML Single Sign-On Service URL from the Quick Reference section.

    PagerDuty configuration

  7. In a different web browser window, log into your Pagerduty company site as an administrator.

  8. In the menu on the top, click Account Settings.

    Account Settings

  9. Click Single Sign-on.

    Single sign-on

  10. On the Enable Single Sign-on (SSO) page, perform the following steps:

    Enable single sign-on

    a. Open your base-64 encoded certificate downloaded from Azure portal in notepad, copy the content of it into your clipboard, and then paste it to the X.509 Certificate textbox

    b. In the Login URL textbox, paste SAML Single Sign-On Service URL which you have copied from Azure portal.

    c. In the Logout URL textbox, paste Sign-Out URL which you have copied from Azure portal.

    d. Select Allow username/password login.

    e. Select Require EXACT authentication context comparison checkbox.

    f. Click Save Changes.

Create an Azure AD test user

The objective of this section is to create a test user in the Azure portal called Britta Simon.

Create an Azure AD test user

To create a test user in Azure AD, perform the following steps:

  1. In the Azure portal, on the left navigation pane, click Azure Active Directory icon.

    The Azure Active Directory button

  2. To display the list of users, go to Users and groups and click All users.

    The "Users and groups" and "All users" links

  3. To open the User dialog, click Add on the top of the dialog.

    The Add button

  4. On the User dialog page, perform the following steps:

    The User dialog box

    a. In the Name textbox, type BrittaSimon.

    b. In the User name textbox, type the email address of BrittaSimon.

    c. Select Show Password and write down the value of the Password.

    d. Click Create.

Create a PagerDuty test user

To enable Azure AD users to log in to PagerDuty, they must be provisioned into PagerDuty.
In the case of PagerDuty, provisioning is a manual task.

Note

You can use any other Pagerduty user account creation tools or APIs provided by Pagerduty to provision Azure Active Directory user accounts.

To provision a user account, perform the following steps:

  1. Log in to your Pagerduty tenant.

  2. In the menu on the top, click Users.

  3. Click Add Users.

    Add Users

  4. On the Invite your team dialog, perform the following steps:

    Invite your team

    a. Type the First and Last Name of user like Britta Simon.

    b. Enter Email address of user like brittasimon@contoso.com.

    c. Click Add, and then click Send Invites.

    Note

    All added users will receive an invite to create a PagerDuty account.

Assign the Azure AD test user

In this section, you enable Britta Simon to use Azure single sign-on by granting access to PagerDuty.

Assign the user role

To assign Britta Simon to PagerDuty, perform the following steps:

  1. In the Azure portal, open the applications view, and then navigate to the directory view and go to Enterprise applications then click All applications.

    Assign User

  2. In the applications list, select PagerDuty.

    The PagerDuty link in the Applications list

  3. In the menu on the left, click Users and groups.

    The "Users and groups" link

  4. Click Add button. Then select Users and groups on Add Assignment dialog.

    The Add Assignment pane

  5. On Users and groups dialog, select Britta Simon in the Users list.

  6. Click Select button on Users and groups dialog.

  7. Click Assign button on Add Assignment dialog.

Test single sign-on

In this section, you test your Azure AD single sign-on configuration using the Access Panel.

When you click the PagerDuty tile in the Access Panelyou should get automatically signed-on to your PagerDuty application.

For more information about the Access Panel, see Introduction to the Access Panel.

Additional resources