Tutorial: Azure Active Directory integration with ServiceChannel

In this tutorial, you learn how to integrate ServiceChannel with Azure Active Directory (Azure AD).

Integrating ServiceChannel with Azure AD provides you with the following benefits:

  • You can control in Azure AD who has access to ServiceChannel
  • You can enable your users to automatically get signed-on to ServiceChannel (Single Sign-On) with their Azure AD accounts
  • You can manage your accounts in one central location - the Azure Management portal

If you want to know more details about SaaS app integration with Azure AD, see What is application access and single sign-on with Azure Active Directory.

Prerequisites

To configure Azure AD integration with ServiceChannel, you need the following items:

  • An Azure AD subscription
  • A ServiceChannel single-sign on enabled subscription

Note

To test the steps in this tutorial, we do not recommend using a production environment.

To test the steps in this tutorial, you should follow these recommendations:

  • You should not use your production environment, unless this is necessary.
  • If you don't have an Azure AD trial environment, you can get an one-month trial here.

Scenario description

In this tutorial, you test Azure AD single sign-on in a test environment. The scenario outlined in this tutorial consists of two main building blocks:

  1. Adding ServiceChannel from the gallery
  2. Configuring and testing Azure AD single sign-on

To configure the integration of ServiceChannel into Azure AD, you need to add ServiceChannel from the gallery to your list of managed SaaS apps.

To add ServiceChannel from the gallery, perform the following steps:

  1. In the Azure Management Portal, on the left navigation panel, click Azure Active Directory icon.

    Active Directory

  2. Navigate to Enterprise applications. Then go to All applications.

    Applications

  3. Click Add button on the top of the dialog.

    Applications

  4. In the search box, type ServiceChannel.

    Creating an Azure AD test user

  5. In the results panel, select ServiceChannel, and then click Add button to add the application.

    Creating an Azure AD test user

Configuring and testing Azure AD single sign-on

In this section, you configure and test Azure AD single sign-on with ServiceChannel based on a test user called "Britta Simon".

For single sign-on to work, Azure AD needs to know what the counterpart user in ServiceChannel is to a user in Azure AD. In other words, a link relationship between an Azure AD user and the related user in ServiceChannel needs to be established.

This link relationship is established by assigning the value of the user name in Azure AD as the value of the Username in ServiceChannel.

To configure and test Azure AD single sign-on with ServiceChannel, you need to complete the following building blocks:

  1. Configuring Azure AD Single Sign-On - to enable your users to use this feature.
  2. Creating an Azure AD test user - to test Azure AD single sign-on with Britta Simon.
  3. Creating a ServiceChannel test user - to test Azure AD single sign-on with Britta Simon.
  4. Assigning the Azure AD test user - to enable Britta Simon to use Azure AD single sign-on.
  5. Testing Single Sign-On - to verify whether the configuration works.

Configuring Azure AD single sign-on

In this section, you enable Azure AD single sign-on in the Azure Management portal and configure single sign-on in your ServiceChannel application.

To configure Azure AD single sign-on with ServiceChannel, perform the following steps:

  1. In the Azure Management portal, on the ServiceChannel application integration page, click Single sign-on.

    Configure Single Sign-On

  2. On the Single sign-on dialog, as Mode select SAML-based Sign-on to enable single sign on.

    Configure Single Sign-On

  3. On the ServiceChannel Domain and URLs section, perform the following steps:

    Configure Single Sign-On

    a. In the Identifier textbox, type the value as: http://adfs.<domain>.com/adfs/service/trust

    b. In the Reply URL textbox, type a URL using the following pattern: https://<customer domain>.servicechannel.com/saml/acs

    Note

    Please note that these are not the real values. You have to update these values with the actual Identifier and Reply URL. Here we suggest you to use the unique value of string in the Identifier. Contact ServiceChannel support team to get these values.

  4. Your ServiceChannel application expects the SAML assertions in a specific format, which requires you to add custom attribute mappings to your SAML token attributes configuration. The following screenshot shows an example for this. NameIdentifier(User Identifier) is the only mandatory claim and the default value is user.userprincipalname but ServiceChannel expects this to be mapped with user.mail. If you are planning to enable Just In Time user provisioning, then you should add the following claims as shown below. Role claim needs to be mapped to user.assignedroles which contains the role of the user.

    You can refer ServiceChannel guide here for more guidance on claims.

    Configure Single Sign-On

    Note

    See Manage access using RBAC and the Azure portal to learn how to configure Role in Azure AD.

  5. In User Attributes section, click View and edit all other user attributes and set the attributes.

    Attribute Name Attribute Value
    Role user.assignedroles

    a. Click Add attribute to open the Add Attribute dialog.

    Configure Single Sign-On

    Configure Single Sign-On

    b. In the Name textbox, type the attribute name shown for that row.

    c. From the Value list, type the attribute value shown for that row.

    d. Click Ok

  6. On the SAML Signing Certificate section, click Certificate (Base64) and then save the certificate file on your computer.

    Configure Single Sign-On

  7. Click Save.

    Configure Single Sign-On

  8. On the ServiceChannel Configuration section, click Configure ServiceChannel to open Configure sign-on window. Please note the SAML Enitity ID from the Quick Reference section.

  9. To configure single sign-on on ServiceChannel side, you need to send the downloaded certificate (Base64) and SAML Entity ID to ServiceChannel support team. They will set this up in order to have the SAML SSO connection set properly on both sides.

Creating an Azure AD test user

The objective of this section is to create a test user in the Azure Management portal called Britta Simon.

Create Azure AD User

To create a test user in Azure AD, perform the following steps:

  1. In the Azure Management portal, on the left navigation pane, click Azure Active Directory icon.

    Creating an Azure AD test user

  2. Go to Users and groups and click All users to display the list of users.

    Creating an Azure AD test user

  3. At the top of the dialog click Add to open the User dialog.

    Creating an Azure AD test user

  4. On the User dialog page, perform the following steps:

    Creating an Azure AD test user

    a. In the Name textbox, type BrittaSimon.

    b. In the User name textbox, type the email address of BrittaSimon.

    c. Select Show Password and write down the value of the Password.

    d. Click Create.

Creating a ServiceChannel test user

Application supports Just in time user provisioning and after authentication users will be created in the application automatically. For full user provisioning, please contact ServiceChannel support team

Assigning the Azure AD test user

In this section, you enable Britta Simon to use Azure single sign-on by granting her access to ServiceChannel.

Assign User

To assign Britta Simon to ServiceChannel, perform the following steps:

  1. In the Azure Management portal, open the applications view, and then navigate to the directory view and go to Enterprise applications then click All applications.

    Assign User

  2. In the applications list, select ServiceChannel.

    Configure Single Sign-On

  3. In the menu on the left, click Users and groups.

    Assign User

  4. Click Add button. Then select Users and groups on Add Assignment dialog.

    Assign User

  5. On Users and groups dialog, select Britta Simon in the Users list.

  6. Click Select button on Users and groups dialog.

  7. Click Assign button on Add Assignment dialog.

Testing single sign-on

In this section, you test your Azure AD single sign-on configuration using the Access Panel.

When you click the ServiceChannel tile in the Access Panel, you should get automatically signed-on to your ServiceChannel application.

Additional resources