Tutorial: Azure Active Directory single sign-on (SSO) integration with Wdesk

In this tutorial, you'll learn how to integrate Wdesk with Azure Active Directory (Azure AD). When you integrate Wdesk with Azure AD, you can:

  • Control in Azure AD who has access to Wdesk.
  • Enable your users to be automatically signed-in to Wdesk with their Azure AD accounts.
  • Manage your accounts in one central location - the Azure portal.

Prerequisites

To get started, you need the following items:

  • An Azure AD subscription. If you don't have a subscription, you can get a free account.
  • Wdesk single sign-on (SSO) enabled subscription.

Scenario description

In this tutorial, you configure and test Azure AD single sign-on in a test environment.

  • Wdesk supports SP and IDP initiated SSO.

To configure the integration of Wdesk into Azure AD, you need to add Wdesk from the gallery to your list of managed SaaS apps.

  1. Sign in to the Azure portal using either a work or school account, or a personal Microsoft account.
  2. On the left navigation pane, select the Azure Active Directory service.
  3. Navigate to Enterprise Applications and then select All Applications.
  4. To add new application, select New application.
  5. In the Add from the gallery section, type Wdesk in the search box.
  6. Select Wdesk from results panel and then add the app. Wait a few seconds while the app is added to your tenant.

Configure and test Azure AD SSO for Wdesk

In this section, you configure and test Azure AD single sign-on with Wdesk based on a test user called Britta Simon. For single sign-on to work, a link relationship between an Azure AD user and the related user in Wdesk needs to be established.

To configure and test Azure AD SSO with Wdesk, perform the following steps:

  1. Configure Azure AD SSO - to enable your users to use this feature.
    1. Create an Azure AD test user - to test Azure AD single sign-on with B.Simon.
    2. Assign the Azure AD test user - to enable B.Simon to use Azure AD single sign-on.
  2. Configure Wdesk SSO - to configure the single sign-on settings on application side.
    1. Create Wdesk test user - to have a counterpart of B.Simon in Wdesk that is linked to the Azure AD representation of user.
  3. Test SSO - to verify whether the configuration works.

Configure Azure AD SSO

Follow these steps to enable Azure AD SSO in the Azure portal.

  1. In the Azure portal, on the Wdesk application integration page, find the Manage section and select single sign-on.

  2. On the Select a single sign-on method page, select SAML.

  3. On the Set up single sign-on with SAML page, click the pencil icon for Basic SAML Configuration to edit the settings.

    Edit Basic SAML Configuration

  4. On the Basic SAML Configuration section, if you wish to configure the application in IDP initiated mode, perform the following steps:

    a. In the Identifier text box, type a URL using the following pattern: https://<subdomain>.wdesk.com/auth/saml/sp/metadata/<instancename>

    b. In the Reply URL text box, type a URL using the following pattern: https://<subdomain>.wdesk.com/auth/saml/sp/consumer/<instancename>

  5. Click Set additional URLs and perform the following step if you wish to configure the application in SP initiated mode:

    In the Sign-on URL text box, type a URL using the following pattern: https://<subdomain>.wdesk.com/auth/login/saml/<instancename>

    Note

    These values are not real. Update these values with the actual Identifier, Reply URL, and Sign-On URL. You get these values from WDesk portal when you configure the SSO.

  6. On the Set up Single Sign-On with SAML page, in the SAML Signing Certificate section, click Download to download the Federation Metadata XML from the given options as per your requirement and save it on your computer.

    The Certificate download link

  7. On the Set up Wdesk section, copy the appropriate URL(s) as per your requirement.

    Copy configuration URLs

Create an Azure AD test user

In this section, you'll create a test user in the Azure portal called B.Simon.

  1. From the left pane in the Azure portal, select Azure Active Directory, select Users, and then select All users.
  2. Select New user at the top of the screen.
  3. In the User properties, follow these steps:
    1. In the Name field, enter B.Simon.
    2. In the User name field, enter the username@companydomain.extension. For example, B.Simon@contoso.com.
    3. Select the Show password check box, and then write down the value that's displayed in the Password box.
    4. Click Create.

Assign the Azure AD test user

In this section, you'll enable B.Simon to use Azure single sign-on by granting access to Wdesk.

  1. In the Azure portal, select Enterprise Applications, and then select All applications.
  2. In the applications list, select Wdesk.
  3. In the app's overview page, find the Manage section and select Users and groups.
  4. Select Add user, then select Users and groups in the Add Assignment dialog.
  5. In the Users and groups dialog, select B.Simon from the Users list, then click the Select button at the bottom of the screen.
  6. If you are expecting a role to be assigned to the users, you can select it from the Select a role dropdown. If no role has been set up for this app, you see "Default Access" role selected.
  7. In the Add Assignment dialog, click the Assign button.

Configure Wdesk SSO

  1. In a different web browser window, sign in to Wdesk as a Security Administrator.

  2. In the bottom left, click Admin and choose Account Admin:

    Screenshot shows Account Admin selected from the Admin menu.

  3. In Wdesk Admin, navigate to Security, then SAML > SAML Settings:

    Screenshot shows SAML Settings selected from the SAML tab.

  4. Under SAML User ID Settings, check SAML User ID is Wdesk Username.

    Screenshot shows SAML User I D Settings where you can select SAML User I D is W desk Username.

  5. Under General Settings, check the Enable SAML Single Sign On:

    Screenshot shows Edit SAML Settings where you can select Enable SAML Single Sign-On.

  6. Under Service Provider Details, perform the following steps:

    Screenshot shows Service Provider Details where you can enter the values described.

    1. Copy the Login URL and paste it in Sign-on Url textbox on Azure portal.

    2. Copy the Metadata Url and paste it in Identifier textbox on Azure portal.

    3. Copy the Consumer url and paste it in Reply Url textbox on Azure portal.

    4. Click Save on Azure portal to save the changes.

  7. Click Configure IdP Settings to open Edit IdP Settings dialog. Click Choose File to locate the Metadata.xml file you saved from Azure portal, then upload it.

    Screenshot shows Edit I d P Settings where you can upload metadata.

  8. Click Save changes.

    Screenshot shows the Save changes button.

Create Wdesk test user

To enable Azure AD users to sign in to Wdesk, they must be provisioned into Wdesk. In Wdesk, provisioning is a manual task.

To provision a user account, perform the following steps:

  1. Sign in to Wdesk as a Security Administrator.

  2. Navigate to Admin > Account Admin.

    Screenshot shows Account Admin selected from the Admin menu.

  3. Click Members under People.

  4. Now click Add Member to open Add Member dialog box.

    Screenshot shows the Members tab where you can select Add Member.

  5. In User text box, enter the username of user like b.simon@contoso.com and click Continue button.

    Screenshot shows the Add Member dialog box where you can enter a user.

  6. Enter the details as shown below:

    Screenshot shows the Add Member dialog box where you can add Basic Information for a user.

    a. In E-mail text box, enter the email of user like b.simon@contoso.com.

    b. In First Name text box, enter the first name of user like B.

    c. In Last Name text box, enter the last name of user like Simon.

  7. Click Save Member button.

    Screenshot shows the Send welcome email with the Save Member button.

Test SSO

In this section, you test your Azure AD single sign-on configuration with following options.

SP initiated:

  • Click on Test this application in Azure portal. This will redirect to Wdesk Sign on URL where you can initiate the login flow.

  • Go to Wdesk Sign-on URL directly and initiate the login flow from there.

IDP initiated:

  • Click on Test this application in Azure portal and you should be automatically signed in to the Wdesk for which you set up the SSO.

You can also use Microsoft My Apps to test the application in any mode. When you click the Wdesk tile in the My Apps, if configured in SP mode you would be redirected to the application sign on page for initiating the login flow and if configured in IDP mode, you should be automatically signed in to the Wdesk for which you set up the SSO. For more information about the My Apps, see Introduction to the My Apps.

Next steps

Once you configure Wdesk you can enforce session control, which protects exfiltration and infiltration of your organization’s sensitive data in real time. Session control extends from Conditional Access. Learn how to enforce session control with Microsoft Defender for Cloud Apps.