Connect ITSM products/services with IT Service Management Connector

This article provides information about how to configure the connection between your ITSM product or service and the IT Service Management Connector (ITSMC) in Log Analytics to centrally manage your work items. For more information about ITSMC, see Overview.

To set up your ITSM environment:

  1. Connect to your ITSM.


    As of March 1, 2022, System Center ITSM integrations with Azure alerts is no longer enabled for new customers. New System Center ITSM Connections are not supported. Existing ITSM connections are supported.

  2. (Optional) Set up the IP Ranges. In order to list the ITSM IP addresses in order to allow ITSM connections from partners ITSM tools, we recommend the to list the whole public IP range of Azure region where their LogAnalytics workspace belongs. details here For regions EUS/WEU/EUS2/WUS2/US South Central the customer can list ActionGroup network tag only.

Next steps