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Data synced from your ITSM product

  • Article

Incidents and change requests are synced from ServiceNow to your Log Analytics workspace based on the connection's configuration by using the Sync Data field.

Synced data

This section shows some examples of data gathered by ITSM Connector.

The fields in ServiceDesk_CL vary depending on the work item type that you import into Log Analytics. Here are fields for two work item types:

Work item: Incidents ServiceDeskWorkItemType_s="Incident"

Fields

  • ServiceDeskConnectionName
  • Service Desk ID
  • State
  • Urgency
  • Impact
  • Priority
  • Escalation
  • Created By
  • Resolved By
  • Closed By
  • Source
  • Assigned To
  • Category
  • Title
  • Description
  • Created Date
  • Closed Date
  • Resolved Date
  • Last Modified Date
  • Computer

Work item: Change Requests

ServiceDeskWorkItemType_s="ChangeRequest"

Fields

  • ServiceDeskConnectionName
  • Service Desk ID
  • Created By
  • Closed By
  • Source
  • Assigned To
  • Title
  • Type
  • Category
  • State
  • Escalation
  • Conflict Status
  • Urgency
  • Priority
  • Risk
  • Impact
  • Assigned To
  • Created Date
  • Closed Date
  • Last Modified Date
  • Requested Date
  • Planned Start Date
  • Planned End Date
  • Work Start Date
  • Work End Date
  • Description
  • Computer

ServiceNow example

Output data for a ServiceNow incident

Log Analytics field ServiceNow field
ServiceDeskId_s Number
IncidentState_s State
Urgency_s Urgency
Impact_s Impact
Priority_s Priority
CreatedBy_s Opened by
ResolvedBy_s Resolved by
ClosedBy_s Closed by
Source_s Contact type
AssignedTo_s Assigned to
Category_s Category
Title_s Short description
Description_s Notes
CreatedDate_t Opened
ClosedDate_t Closed
ResolvedDate_t Resolved
Computer Configuration item

Output data for a ServiceNow change request

Log Analytics ServiceNow field
ServiceDeskId_s Number
CreatedBy_s Requested by
ClosedBy_s Closed by
AssignedTo_s Assigned to
Title_s Short description
Type_s Type
Category_s Category
CRState_s State
Urgency_s Urgency
Priority_s Priority
Risk_s Risk
Impact_s Impact
RequestedDate_t Requested by date
ClosedDate_t Closed date
PlannedStartDate_t Planned start date
PlannedEndDate_t Planned end date
WorkStartDate_t Actual start date
WorkEndDate_t Actual end date
Description_s Description
Computer Configuration item

Next steps

Troubleshooting problems in ITSM Connector