Diagnose Video Indexer resource issues with Azure Resource Health

Important

Due to the Azure Media Services retirement announcement, Azure AI Video Indexer announces Azure AI Video Indexer features adjustments. See Changes related to Azure Media Service (AMS) retirement to understand what this means for your Azure AI Video Indexer account. See the Preparing for AMS retirement: VI update and migration guide.

Azure Resource Health can help you diagnose and get support for service problems that affect your Azure AI Video Indexer resources. Resource health is updated every 1-2 minutes and reports the current and past health of your resources. For additional details on how health is assessed, review the full list of resource types and health checks in Azure Resource Health.

Get started

To open Resource Health for your Video Indexer resource:

1. Sign in to the Azure portal.
2. Browse to your Video Indexer account.
3. On the resource menu in the left pane, in the Support and Troubleshooting section, select Resource health.

The health status is displayed as one of the following statuses:

Available

An Available status means the service hasn't detected any events that affect the health of the resource. You see the Recently resolved notification in cases where the resource has recovered from unplanned downtime during the last 24 hours.

Unavailable

An Unavailable status means the service has detected an ongoing platform or non-platform event that affects the health of the resource.

Platform events

Platform events are triggered by multiple components of the Azure infrastructure. They include both scheduled actions (for example, planned maintenance) and unexpected incidents (for example, an unplanned host reboot).

Resource Health provides additional details on the event and the recovery process. It also enables you to contact support even if you don't have an active Microsoft support agreement.

Unknown

The Unknown health status indicates Resource Health hasn't received information about the resource for more than 10 minutes. Although this status isn't a definitive indication of the state of the resource, it can be an important data point for troubleshooting.

If the resource is running as expected, the status of the resource will change to Available after a few minutes.

If you experience problems with the resource, the Unknown health status might mean that an event in the platform is affecting the resource.

Degraded

The Degraded health status indicates your Video Indexer resource has detected a loss in performance, although it's still available for usage.