Troubleshoot Azure subscription sign-in issues

This guide helps to resolve the issues in which you can't sign-in the Azure portal or Azure account center.

Issues

Page hangs in the loading status

If your internet browser page hangs, try each of the following steps until you can get to the Azure portal.

  • Refresh the page.
  • Use a different internet browser.
  • Use the private browsing mode for your browser. For Internet Explorer: Click Tools > Safety > InPrivate Browsing, and then browse and sign-in to the Azure portal or Azure account center.

You are automatically signed in as a different user

This issue can occur if you use more than one user account in an internet browser.

To resolve the issue, try one of the following methods:

  • Clear the cache and delete Internet cookies. In Internet Explorer, click Tools > Internet Options > Delete. Make sure that the check boxes for temporary files, cookies, password, and browsing history are selected, and then click Delete.
  • Reset the Internet Explorer settings to revert any personal settings that you’ve made. Click Tools > Internet Options > Advanced > select the Delete personal settings box > Reset.
  • Use the private browsing mode for your browser. For Internet Explorer: Click Tools > Safety > InPrivate Browsing, and then browse and sign-in to the Azure portal or Azure account center.

I can sign-in but I see No subscriptions found

This problem occurs if you selected at the wrong directory, or if your account doesn’t have sufficient permissions.

Scenario 1: Error message is received in the Azure portal

To fix this issue:

  • Make sure that the correct Azure directory is selected by clicking your account at the top right.
  • If the right Azure directory is selected but you still receive the error message, have your account added as an Owner.

Scenario 2: Error message is received in the Azure Account Center

Check whether the account that you used is the Account Administrator. To verify who the Account Administrator is, follow these steps:

  1. Sign in to the Subscriptions view in the Azure portal.

  2. Select the subscription you want to check, and then look under Settings.

  3. Select Properties. The account administrator of the subscription is displayed in the Account Admin box.

Additional help resources

Other troubleshooting articles for Azure Billing and Subscriptions

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