How bots work

APPLIES TO: yesSDK v4 no SDK v3

A bot is an app that users interact with in a conversational way, using text, graphics (such as cards or images), or speech. Every interaction between the user and the bot generates an activity. The Bot Framework Service, which is a component of the Azure Bot Service, sends information between the user's bot-connected app (such as Facebook, Skype, Slack, etc. which we call the channel) and the bot. Each channel may include additional information in the activities they send. Before creating bots, it is important to understand how a bot uses activity objects to communicate with its users. Let's first take a look at activities that are exchanged when we run a simple echo bot.

activity diagram

Two activity types illustrated here are: conversation update and message.

The Bot Framework Service may send a conversation update when a party joins the conversation. For example, on starting a conversation with the Bot Framework Emulator, you will see two conversation update activities (one for the user joining the conversation and one for the bot joining). To distinguish these conversation update activities, check whether the members added property includes a member other than the bot.

The message activity carries conversation information between the parties. In an echo bot example, the message activities are carrying simple text and the channel will render this text. Alternatively, the message activity might carry text to be spoken, suggested actions or cards to be displayed.

In this example, the bot created and sent a message activity in response to the inbound message activity it had received. However, a bot can respond in other ways to a received message activity; it’s not uncommon for a bot to respond to a conversation update activity by sending some welcome text in a message activity. More information can be found in welcoming the user.

HTTP Details

Activities arrive at the bot from the Bot Framework Service via an HTTP POST request. The bot responds to the inbound POST request with a 200 HTTP status code. Activities sent from the bot to the channel are sent on a separate HTTP POST to the Bot Framework Service. This, in turn, is acknowledged with a 200 HTTP status code.

The protocol doesn’t specify the order in which these POST requests and their acknowledgments are made. However, to fit with common HTTP service frameworks, typically these requests are nested, meaning that the outbound HTTP request is made from the bot within the scope of the inbound HTTP request. This pattern is illustrated in the diagram above. Since there are two distinct HTTP connections back to back, the security model must provide for both.

Defining a turn

In a conversation, people often speak one-at-a-time, taking turns speaking. With a bot, it generally reacts to user input. Within the Bot Framework SDK, a turn consists of the user's incoming activity to the bot and any activity the bot sends back to the user as an immediate response. You can think of a turn as the processing associated with the arrival of a given activity.

The turn context object provides information about the activity such as the sender and receiver, the channel, and other data needed to process the activity. It also allows for the addition of information during the turn across various layers of the bot.

The turn context is one of the most important abstractions in the SDK. Not only does it carry the inbound activity to all the middleware components and the application logic but it also provides the mechanism whereby the middleware components and the application logic can send outbound activities.

The activity processing stack

Let's drill into the previous diagram with a focus on the arrival of a message activity.

activity processing stack

In the example above, the bot replied to the message activity with another message activity containing the same text message. Processing starts with the HTTP POST request, with the activity information carried as a JSON payload, arriving at the web server. In C# this will typically be an ASP.NET project, in a JavaScript Node.js project this is likely to be one of the popular frameworks such as Express or Restify.

The adapter, an integrated component of the SDK, is the core of the SDK runtime. The activity is carried as JSON in the HTTP POST body. This JSON is deserialized to create the Activity object that is then handed to the adapter with a call to process activity method. On receiving the activity, the adapter creates a turn context and calls the middleware. The name turn context follows from the use of the word “turn” to describe all the processing associated with the arrival of an activity. The turn context is one of the most important abstractions in the SDK, not only does it carry the inbound activity to all the middleware components and the application logic, but it also provides the mechanism for the middleware components and the application logic to send outbound activities. The turn context provides send, update, and delete activity response methods to respond to an activity. Each response method runs in an asynchronous process.


The thread handling the primary bot turn deals with disposing of the context object when it is done. Be sure to await any activity calls so the primary thread will wait on the generated activity before finishing it's processing and disposing of the turn context. Otherwise, if a response (including its handlers) takes any significant amount of time and tries to act on the context object, it may get a context was disposed error.


Middleware is much like any other messaging middleware, comprising a linear set of components that are each executed in order, giving each a chance to operate on the activity. The final stage of the middleware pipeline is a callback to invoke the turn handler (OnTurnAsync in C# and onTurn in JS) function on the bot class the application has registered with the adapter. The turn handler takes a turn context as its argument, typically the application logic running inside the turn handler function will process the inbound activity’s content and generate one or more activities in response, sending these out using the send activity function on the turn context. Calling send activity on the turn context will cause the middleware components to be invoked on the outbound activities. Middleware components execute before and after the bot’s turn handler function. The execution is inherently nested and, as such, sometimes referred to being like a Russian Doll. For more in depth information about middleware, see the middleware topic.

Bot structure

In the following sections, we examine key pieces of a bot.


  • A copy of the EchoBotWithCounter sample in either C# or JS. Only relevant code is shown here, but you can refer to the sample for complete source code.

A bot is a type of ASP.NET Core web application. If you look at the ASP.NET fundamentals, you'll see similar code in files such as Program.cs and Startup.cs. These files are required for all web apps and are not bot specific.

Bot logic

The main bot logic is defined in the EchoWithCounterBot class that derives from the IBot interface. IBot defines a single method OnTurnAsync. Your application must implement this method. OnTurnAsync has turnContext that provides information about the incoming activity. The incoming activity corresponds to the inbound HTTP request. Activities can be of various types, so we first check to see if your bot has received a message. If it is a message, we get the conversation state from the turn context, increment the turn counter, and then persist the new turn counter value into the conversation state. And then send a message back to the user using SendActivityAsync call. The outgoing activity corresponds to the outbound HTTP request.

public async Task OnTurnAsync(ITurnContext turnContext, CancellationToken cancellationToken = default(CancellationToken))
    if (turnContext.Activity.Type == ActivityTypes.Message)
        // Get the conversation state from the turn context.
        var oldState = await _accessors.CounterState.GetAsync(turnContext, () => new CounterState());

        // Bump the turn count for this conversation.
        var newState = new CounterState { TurnCount = oldState.TurnCount + 1 };

        // Set the property using the accessor.
        await _accessors.CounterState.SetAsync(turnContext, newState);

        // Save the new turn count into the conversation state.
        await _accessors.ConversationState.SaveChangesAsync(turnContext);

        // Echo back to the user whatever they typed.
        var responseMessage = $"Turn {newState.TurnCount}: You sent '{turnContext.Activity.Text}'\n";
        await turnContext.SendActivityAsync(responseMessage);
        await turnContext.SendActivityAsync($"{turnContext.Activity.Type} event detected");

Set up services

The ConfigureServices method in the startup.cs file loads the connected services from .bot file, catches any errors that occur during a conversation turn and logs them, sets up your credential provider and creates a conversation state object to store conversation data in memory.

services.AddBot<EchoWithCounterBot>(options =>
    // Creates a logger for the application to use.
    ILogger logger = _loggerFactory.CreateLogger<EchoWithCounterBot>();

    var secretKey = Configuration.GetSection("botFileSecret")?.Value;
    var botFilePath = Configuration.GetSection("botFilePath")?.Value;

    // Loads .bot configuration file and adds a singleton that your Bot can access through dependency injection.
    BotConfiguration botConfig = null;
        botConfig = BotConfiguration.Load(botFilePath ?? @".\", secretKey);

    services.AddSingleton(sp => botConfig);

    // Retrieve current endpoint.
    var environment = _isProduction ? "production" : "development";
    var service = botConfig.Services.Where(s => s.Type == "endpoint" && s.Name == environment).FirstOrDefault();
    if (!(service is EndpointService endpointService))
        throw new InvalidOperationException($"The .bot file does not contain an endpoint with name '{environment}'.");

    options.CredentialProvider = new SimpleCredentialProvider(endpointService.AppId, endpointService.AppPassword);

    // Catches any errors that occur during a conversation turn and logs them.
    options.OnTurnError = async (context, exception) =>
        logger.LogError($"Exception caught : {exception}");
        await context.SendActivityAsync("Sorry, it looks like something went wrong.");

    // The Memory Storage used here is for local bot debugging only. When the bot
    // is restarted, everything stored in memory will be gone.
    IStorage dataStore = new MemoryStorage();

    // ...

    // Create Conversation State object.
    // The Conversation State object is where we persist anything at the conversation-scope.
    var conversationState = new ConversationState(dataStore);


The ConfigureServices method also creates and registers EchoBotAccessors that are defined in the EchoBotStateAccessors.cs file and are passed into the public EchoWithCounterBot constructor using dependency injection framework in ASP.NET Core.

// Accessors created here are passed into the IBot-derived class on every turn.
services.AddSingleton<EchoBotAccessors>(sp =>
    var options = sp.GetRequiredService<IOptions<BotFrameworkOptions>>().Value;
    // ...
    var conversationState = options.State.OfType<ConversationState>().FirstOrDefault();
    // ...

    // Create the custom state accessor.
    // State accessors enable other components to read and write individual properties of state.
    var accessors = new EchoBotAccessors(conversationState)
        CounterState = conversationState.CreateProperty<CounterState>(EchoBotAccessors.CounterStateName),

    return accessors;

The Configure method finishes the configuration of your app by specifying that the app use the Bot Framework and a few other files. All bots using the Bot Framework will need that configuration call. ConfigureServices and Configure are called by the runtime when the app starts.

Manage state

This file contains a simple class that our bot uses to maintain the current state. It contains only an int that we use to increment your the counter.

public class CounterState
    public int TurnCount { get; set; } = 0;

Accessor class

The EchoBotAccessors class is created as a singleton in the Startup class and passed into the IBot derived class. In this case, public class EchoWithCounterBot : IBot. The bot uses the accessor to persist conversation data. The constructor of EchoBotAccessors is passed in a conversation object that is created in the Startup.cs file.

public class EchoBotAccessors
    public EchoBotAccessors(ConversationState conversationState)
        ConversationState = conversationState ?? throw new ArgumentNullException(nameof(conversationState));

    public static string CounterStateName { get; } = $"{nameof(EchoBotAccessors)}.CounterState";

    public IStatePropertyAccessor<CounterState> CounterState { get; set; }

    public ConversationState ConversationState { get; }

The bot file

The .bot file contains information, including the endpoint, app ID, and password, and references to services that are used by the bot. This file gets created for you when you start building a bot from a template, but you can create your own through the emulator or other tools. You can specify the .bot file to use when testing your bot with the emulator.

    "name": "echobot-with-counter",
    "services": [
            "type": "endpoint",
            "name": "development",
            "endpoint": "http://localhost:3978/api/messages",
            "appId": "",
            "appPassword": "",
            "id": "1"
    "padlock": "",
    "version": "2.0"

Additional resources