Conversational AI

Microsoft's Azure AI platform aims to empower developers to innovate and accelerate their projects. Specifically for conversational AI, Azure offers the Azure Bot Service and Bot Framework SDK and tools enabling developers to build rich conversational experiences. Additionally, developers can use Azure Cognitive Services (domain-specific AI services available as APIs) like Language Understanding (LUIS), QnA Maker, and Speech service to add the abilities for your chatbot to understand and speak with your end users.

Common scenarios for conversational AI or chatbot solutions include:

  • Informational Q&A chatbot
  • Customer service or support chatbot
  • IT help desk or HR chatbot
  • E-commerce or sales chatbot
  • Speech-enabled devices


Microsoft offers Power Virtual Agents, built on top of the Bot Framework, for developers who want to build a chatbot with a primarily no-code or low-code experience. Additionally, developers neither host the bot themselves nor control the natural language or other AI models with Cognitive Services.


Familiarize yourself with Azure Bot Service and Microsoft Bot Framework.

One of the simplest ways to get started is to use QnA Maker, part of Azure Cognitive Services, which can intelligently convert an FAQ document or website into a Q&A experience in minutes.

Download and use Bot Framework SDK and tools for bot development.

Learn how to add Cognitive Services to make your bot even more intelligent.

Learn how to build your own Virtual Assistant with Bot Framework solution accelerators, and select a common set of skills such as calendar, e-mail, point of interest, and to-do.

Next steps

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