Support and help options

Are you just starting to explore the functionality of the Speech service? Are you implementing a new feature to your application? Here are suggestions about where you can get help as a developer.

  • Stay informed about new developments in Azure Cognitive Services, or find the latest news related to Speech service.
  • Search to see if your issue was discussed by the community, or if existing documentation for the feature you want to implement already exists.
  • If you can't find a satisfactory answer, ask a question on Stack Overflow.
  • If you find an issue with one of the samples on GitHub, raise a GitHub issue.
  • Search for a solution in the UserVoice forum.

Stay informed

News about Cognitive Services is collected in the Cognitive Services blog. For the latest information about Speech service, track the Speech service blog.

You might find the answer you need in the documentation, the samples, or answers to Stack Overflow questions or in the samples.

For faster results, scope your search to Stack Overflow, the documentation, and code samples by using the following query on your favorite search engine:

{Your Search Terms} (site:stackoverflow.com OR site:docs.microsoft.com OR site:github.com/azure-samples)

Where {Your Search Terms} is your search keywords.

Create an Azure support request

Azure customers can create and manage support requests in the Azure portal.

Post a question to Stack Overflow

Stack Overflow is the preferred channel for development-related questions. It's where members of the community and Microsoft team members are directly involved in helping you solve your problems.

If you can't find an answer to your problem via search, submit a new question to Stack Overflow. Use one of the following tags when you formulate the question:

Component/Area Tags
Speech Recognition [microsoft-cognitive+speech-to-text]
Speech Synthesis [microsoft-cognitive+text-to-speech]
Speech Translation [microsoft-cognitive+translation]
Speech Intent [microsoft-cognitive+luis]
General Speech SDK [microsoft-cognitive+microsoft-speech-api]

Tip

The following posts from Stack Overflow contain tips on how to form questions and add source code. Following these guidelines might help increase the chances that community members assess and respond to your question quickly:

Create a GitHub issue

Samples are often posted as open source. For questions and issues, create an issue in the respective GitHub repository. You can submit a pull request, too. The following list contains links to the sample repositories:

You can create a bug report, feature request, or ask an general question and share best practices. For bug reports, please follow the provided template:

Describe the bug

A clear and concise description of what the bug is.

To Reproduce

Steps to reproduce the behavior:

  1. ...
  2. ...

Expected behavior

A clear and concise description of what you expected to happen.

Version of the Cognitive Services Speech SDK

Which version of the SDK are you using.

Platform, Operating System, and Programming Language

  • OS: [e.g. Windows, Linux, Android, iOS, ...] - please be specific
  • Hardware - x64, x86, ARM, ...
  • Browser [e.g. Chrome, Safari] (if applicable)- please be specific

Additional context

  • Error messages, log information, stack trace, ...
  • If you report an error for a specific service interaction, please report the SessionId and time (incl. timezone) of the reported incidents. The SessionId is reported in all call-backs/events you receive.
  • Any other additional information

UserVoice forum

Share your ideas for making Cognitive Services and the accompanying APIs work better for the applications you develop. Use our growing Knowledge Base to find answers to common questions:

UserVoice