Service Map integration with System Center Operations Manager


This feature is in public preview.

Service Map automatically discovers application components on Windows and Linux systems and maps the communication between services. Service Map allows you to view your servers the way you think of them, as interconnected systems that deliver critical services. Service Map shows connections between servers, processes, and ports across any TCP-connected architecture, with no configuration required besides the installation of an agent. For more information, see the Service Map documentation.

With this integration between Service Map and System Center Operations Manager, you can automatically create distributed application diagrams in Operations Manager that are based on the dynamic dependency maps in Service Map.


  • An Operations Manager management group (2012 R2 or later) that is managing a set of servers.
  • A Log Analytics workspace with the Service Map solution enabled.
  • A set of servers (at least one) that are being managed by Operations Manager and sending data to Service Map. Windows and Linux servers are supported.
  • A service principal with access to the Azure subscription that is associated with the Log Analytics workspace. For more information, go to Create a service principal.

Install the Service Map management pack

You enable the integration between Operations Manager and Service Map by importing the Microsoft.SystemCenter.ServiceMap management pack bundle (Microsoft.SystemCenter.ServiceMap.mpb). You can download the management pack bundle from the Microsoft Download Center. The bundle contains the following management packs:

  • Microsoft Service Map Application Views
  • Microsoft System Center Service Map Internal
  • Microsoft System Center Service Map Overrides
  • Microsoft System Center Service Map

Configure the Service Map integration

After you install the Service Map management pack, a new node, Service Map, is displayed under Operations Management Suite in the Administration pane.

To configure Service Map integration, do the following:

  1. To open the configuration wizard, in the Service Map Overview pane, click Add workspace.

    Service Map Overview pane

  2. In the Connection Configuration window, enter the tenant name or ID, application ID (also known as the username or clientID), and password of the service principal, and then click Next. For more information, go to Create a service principal.

    The Connection Configuration window

  3. In the Subscription Selection window, select the Azure subscription, Azure resource group (the one that contains the Log Analytics workspace), and Log Analytics workspace, and then click Next.

    The Operations Manager Configuration Workspace

  4. In the Machine Group Selection window, you choose which Service Map Machine Groups you want to sync to Operations Manager. Click Add/Remove Machine Groups, choose groups from the list of Available Machine Groups, and click Add. When you are finished selecting groups, click Ok to finish.

    The Operations Manager Configuration Machine Groups

  5. In the Server Selection window, you configure the Service Map Servers Group with the servers that you want to sync between Operations Manager and Service Map. Click Add/Remove Servers.

    For the integration to build a distributed application diagram for a server, the server must be:

    • Managed by Operations Manager
    • Managed by Service Map
    • Listed in the Service Map Servers Group

      The Operations Manager Configuration Group

  6. Optional: Select the Management Server resource pool to communicate with Log Analytics, and then click Add Workspace.

    The Operations Manager Configuration Resource Pool

    It might take a minute to configure and register the Log Analytics workspace. After it is configured, Operations Manager initiates the first Service Map sync.

    The Operations Manager Configuration Resource Pool

Monitor Service Map

After the Log Analytics workspace is connected, a new folder, Service Map, is displayed in the Monitoring pane of the Operations Manager console.

The Operations Manager Monitoring pane

The Service Map folder has four nodes:

  • Active Alerts: Lists all the active alerts about the communication between Operations Manager and Service Map. Note that these alerts are not Log Analytics alerts being synced to Operations Manager.

  • Servers: Lists the monitored servers that are configured to sync from Service Map.

    The Operations Manager Monitoring Servers pane

  • Machine Group Dependency Views: Lists all machine groups that are synced from Service Map. You can click any group to view its distributed application diagram.

    The Operations Manager distributed application diagram

  • Server Dependency Views: Lists all servers that are synced from Service Map. You can click any server to view its distributed application diagram.

    The Operations Manager distributed application diagram

Edit or delete the workspace

You can edit or delete the configured workspace through the Service Map Overview pane (Administration pane > Operations Management Suite > Service Map). You can configure only one Log Analytics workspace for now.

The Operations Manager Edit Workspace pane

Configure rules and overrides

A rule, Microsoft.SystemCenter.ServiceMapImport.Rule, is created to periodically fetch information from Service Map. To change sync timings, you can configure overrides of the rule (Authoring pane > Rules > Microsoft.SystemCenter.ServiceMapImport.Rule).

The Operations Manager Overrides properties window

  • Enabled: Enable or disable automatic updates.
  • IntervalMinutes: Reset the time between updates. The default interval is one hour. If you want to sync server maps more frequently, you can change the value.
  • TimeoutSeconds: Reset the length of time before the request times out.
  • TimeWindowMinutes: Reset the time window for querying data. Default is a 60-minute window. The maximum value allowed by Service Map is 60 minutes.

Known issues and limitations

The current design presents the following issues and limitations:

  • You can only connect to a single Log Analytics workspace.
  • Although you can add servers to the Service Map Servers Group manually through the Authoring pane, the maps for those servers are not synced immediately. They will be synced from Service Map during the next sync cycle.
  • If you make any changes to the Distributed Application Diagrams created by the management pack, those changes will likely be overwritten on the next sync with Service Map.

Create a service principal

For official Azure documentation about creating a service principal, see:


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