How to create a support ticket for SQL Data Warehouse

If you are having any issues with your SQL Data Warehouse, please create a support ticket so that our engineering team can assist you.

Note

As of 12/20/2016, the resource health check in the Azure portal is not accurate. We are actively working to fix this issue.

Create a support ticket

  1. Open the Azure portal.
  2. On the Home screen, click the Help + support tile.

    Help + support

  3. On the Help + Support blade, click Create support request.

    New support request

  4. Select the Request Type.

    Request type

    Note

    By default, each SQL server (e.g. myserver.database.windows.net) has a DTU Quota of 45,000. This quota is simply a safety limit. You can increase your quota by creating a support ticket and selecting Quota as the request type. To calculate your DTU needs, multiply the 7.5 by the total DWU needed. For example, you would like to host two DW6000s on one SQL server, then you should request a DTU quota of 90,000. You can view your current DTU consumption from the SQL server blade in the portal. Both paused and un-paused databases count toward the DTU quota.

  5. Select the Subscription that hosts the database with the problem you are reporting.

    Subscription

  6. Select SQL Data Warehouse as the Resource.

    Resource

  7. Select your Azure support plan.

    • Billing, quota and subscription management support is available at all support levels.
    • Break-fix support is provided through Developer, Standard, Professional Direct or Premier support. Break-fix issues are problems experienced by customers while using Azure where there is a reasonable expectation that Microsoft caused the problem.
    • Developer mentoring and advisory services are available at the Professional Direct and Premier support levels.

      If you have a Premier support plan, you can also report SQL Data Warehouse related issues on the Microsoft Premier online portal. See Azure support plans to learn more about the various support plans, including scope, response times, pricing, etc. For frequently asked questions about Azure support, see Azure support FAQs.

      Support plan

  8. Select the Problem Type and Category. In this example, we have chosen "Tools" as the Problem type and "Client tools" as the category.

    Problem type category

  9. Describe the problem and choose the level of business impact.

    Problem description

  10. Your contact information for this support ticket will be pre-filled. Update this if necessary.

    Contact info

  11. Click Create to submit the support request.

Monitor a support ticket

After you have submitted the support request, the Azure support team will contact you. To check your request status and details, click Manage support requests on the dashboard.

Check status

Other Resources

Additionally, you can connect with the SQL Data Warehouse community on Stack Overflow or on the Azure SQL Data Warehouse MSDN forum.