How to create a support ticket for SQL Data Warehouse
If you are having any issues with your SQL Data Warehouse, please create a support ticket so that our engineering team can assist you.
As of 12/20/2016, the resource health check in the Azure portal is not accurate. We are actively working to fix this issue.
Create a support ticket
- Open the Azure portal.
On the Home screen, click the Help + support tile.
On the Help + Support blade, click Create support request.
Select the Request Type.
By default, each SQL server (e.g. myserver.database.windows.net) has a DTU Quota of 45,000. This quota is simply a safety limit. You can increase your quota by creating a support ticket and selecting Quota as the request type. To calculate your DTU needs, multiply the 7.5 by the total DWU needed. For example, you would like to host two DW6000s on one SQL server, then you should request a DTU quota of 90,000. You can view your current DTU consumption from the SQL server blade in the portal. Both paused and un-paused databases count toward the DTU quota.
Select the Subscription that hosts the database with the problem you are reporting.
Select SQL Data Warehouse as the Resource.
Select your Azure support plan.
- Billing, quota and subscription management support is available at all support levels.
- Break-fix support is provided through Developer, Standard, Professional Direct or Premier support. Break-fix issues are problems experienced by customers while using Azure where there is a reasonable expectation that Microsoft caused the problem.
If you have a Premier support plan, you can also report SQL Data Warehouse related issues on the Microsoft Premier online portal. See Azure support plans to learn more about the various support plans, including scope, response times, pricing, etc. For frequently asked questions about Azure support, see Azure support FAQs.
Select the Problem Type and Category. In this example, we have chosen "Tools" as the Problem type and "Client tools" as the category.
Describe the problem and choose the level of business impact.
Your contact information for this support ticket will be pre-filled. Update this if necessary.
- Click Create to submit the support request.
Monitor a support ticket
After you have submitted the support request, the Azure support team will contact you. To check your request status and details, click Manage support requests on the dashboard.