Use the StorSimple Device Manager service to log a Support request for the StorSimple Virtual Array

Overview

The StorSimple Device Manager provides the capability to log a new support request within the service summary blade. This article explains how you can log a new support request and manage its lifecycle from within the portal.

New support request

Depending upon your support plan, you can create support tickets for an issue on your StorSimple Virtual array directly from the StorSimple Device Manager service summary blade.

To log a new request

  1. Go to your StorSimple Device Manager service. In the service summary blade settings, go to SUPPORT + TROUBLESHOOTING section and then click New support request.

    New support request

  2. In the Basics blade, do the following:

    1. From the Issue type dropdown list, select Technical.

    2. The current Subscription, Service type, and the Resource (StorSimple Device Manager service) are automatically chosen.

    3. Specify one or more devices registered to your service that are experiencing issues.

    4. Choose an appropriate support plan if you have multiple plans associated with your subscription. You need a paid support plan to enable Technical Support.

  3. In Step 2, choose the Severity and specify if the issue is related to the array or the StorSimple Device Manager service. Also, choose a Category for this issue and provide more Details about the issue.

    New support request

  4. In Step 3, provide your contact information. Microsoft Support will use this information to reach out to you for further information, diagnosis, and resolution.

    New support request

Manage a support request

After creating a support ticket, you can manage the lifecycle of the ticket from within the portal.

To manage your support requests

To get to the help and support page, navigate to Browse > Help + support.

Manage support requests

Next steps

Learn how to diagnose and solve problems related to your StorSimple Virtual array