How to Capture a Memory Dump of a Process that is Non Responsive
The BizTalk process BTSNTSvc.exe is defined as hanging when the process seems to stop responding. Common symptoms of a process hang include:
Orchestrations appear to stop running.
Messages aren’t being processed.
General timeout issues occur.
The BizTalk process BTSNTSvc.exe consumes an unusually high amount of CPU cycles as viewed in the Processes tab of Task Manager.
To capture a memory dump of a hanging BTSNTSvc.exe process, follow these steps.
To configure the Debug Diagnostics tool to capture a hang dump
Launch the Debug Diagnostics tool from Start, All Programs, IIS Diagnostics, Debug Diagnostics Tools, Debug Diagnostics Tool 1.0.
If the Select Rule Type dialog of the Rules Configuration Wizard is displayed, click the Cancel button.
Click the Processes tab of the Debug Diagnostic Tool.
Right click the unresponsive BTSNTSvc.exe process and select Create Full Userdump. By default, a memory dump of the process will be saved to the \Program Files\IIS Resources\DebugDiag\Logs\Misc directory of the local computer.
See Also
Feedback
Coming soon: Throughout 2024 we will be phasing out GitHub Issues as the feedback mechanism for content and replacing it with a new feedback system. For more information see: https://aka.ms/ContentUserFeedback.
Submit and view feedback for