Technician productivity enhancements

Note

These release notes describe functionality that may not have been released yet. To see when this functionality is planned to release, please review What’s new and planned for Dynamics 365 for Field Service. Delivery timelines and projected functionality may change or may not ship (see Microsoft policy).

The April '19 release includes investments to enhance technician productivity.

Embedded IoT

Leveraging IoT information is key to accurate diagnosis and taking the right corrective action.

The Field Service mobile app will be augmented with IoT data. This data will show the current readings for a given asset or device. It will also show the reading history and trending for that asset or device. In addition, the technician will be able to view this information for related or similar assets/devices.