Knowledge article templates

Note

These release notes describe functionality that may not have been released yet. To see when this functionality is planned to release, please review What’s new and planned for Dynamics 365 for Customer Service. Delivery timelines and projected functionality may change or may not ship (see Microsoft policy).

Knowledge article templates simplify capturing knowledge by enabling any persona in a customer's organization to easily participate in building a structured knowledge base. These templates help knowledge authors reuse common content and maintain consistent branding, language, and messaging.

Customers will get out-of-the-box templates that they can readily use. They will also have the ability to create, edit, or delete templates as per the needs of the business. Knowledge authors in the customer's organization can use these templates to quickly create knowledge articles.