Improved support ticketing for admins

Important

This content is archived and is not being updated. For the latest documentation, see Microsoft Dynamics 365 product documentation. For the latest release plans, see Dynamics 365 and Microsoft Power Platform release plans.

Note

These release notes describe functionality that may not have been released yet. To see when this functionality is planned to release, please review Summary of what’s new. Delivery timelines and projected functionality may change or may not ship (see Microsoft policy).

The Business Application Platform Admin center includes a support ticketing experience that admins can use to contact a Microsoft support representative if they are blocked.

Note: The Business Application Platform Admin center also includes the existing capabilities of the current PowerApps admin center, including the ability to establish data loss prevention policies, manage environments, and monitor active PowerApps and Flow users within an organization.

To try out the new support experience:

  1. Go to the Business Application Platform Admin center, and select Help + support on the left navigation bar.

  2. Select New support request, fill out the details for your issue, attach any relevant screenshots, and select Submit.

    A screenshot of a new support request form

    New support request form