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Overview of Dynamics 365 Remote Assist April '19 release

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Important

This content is archived and is not being updated. For the latest documentation, see Microsoft Dynamics 365 product documentation. For the latest release plans, see Dynamics 365 and Microsoft Power Platform release plans.

Note

These release notes describe functionality that may not have been released yet. To see when this functionality is planned to release, please review What’s new and planned for Dynamics 365 Remote Assist. Delivery timelines and projected functionality may change or may not ship (see Microsoft policy).

Dynamics 365 Remote Assist empowers technicians to solve problems faster the first time. With heads-up, hands-free video calling on Microsoft HoloLens, technicians can collaborate with remote experts on a PC or mobile device to troubleshoot issues in context.

New features in the April release provide capabilities customers have asked for, including our two most frequent customer requests — mobile annotations and group calling. With mobile annotations, experts around the world will be able interact with a field service worker on a HoloLens by using an iOS or Android mobile device. Group calling will expand calling to multiple experts in a single call session. Two examples of scenarios that group calling will make possible are:

  • Inspections with multiple inspectors.
  • Field service calls where multiple experts are required to complete the maintenance.

We're also improving the usability and value for customers using Dynamics 365 for Field Service together with Remote Assist. New additions, such as automatic call reports and more robust booking interactions, will help field service workers using Remote Assist to get more done, faster.

Finally, we'll continue to improve compliance and accessibility for the HoloLens platform.