Certifications

Microsoft Certified: Teams Support Engineer Specialty

Certification details

Take one exam

CERTIFICATION EXAM

Troubleshooting Microsoft Teams

Earn the certification

ASSOCIATE CERTIFICATION

Microsoft Certified: Teams Support Engineer Specialty

Skills measured

  • This list contains the skills measured on the exam associated with this certification. For more detailed information, visit the exam details page and download the study guide.
  • Troubleshoot Microsoft Teams voice issues
  • Troubleshoot issues with Microsoft Teams meetings and live events
  • Troubleshoot federation issues
  • Troubleshoot issues signing into Microsoft Teams
  • Troubleshoot teams and channels
  • Troubleshoot issues with files

Candidates for this certification are support engineers who use advanced troubleshooting methods to support Microsoft Teams environments, analyze telemetry and log data, troubleshoot deployments, and tune performance. Candidates are expected to review logs and other data, infer the root cause of an issue, and provide a fix.

Candidates should have significant experience troubleshooting unified communications solutions with hands-on expertise specific to troubleshooting Microsoft Teams. In addition, candidates should have networking knowledge of Azure fundamentals, telephony, PowerShell, data storage technologies, APIs, app security, authentication and authorization, security and compliance information, debugging, performance tuning, and monitoring.

Job role: Support Engineer

Required exams: MS-740

Important: See details

Go to Certification Dashboard

Two ways to prepare

Items in this collection

    Learning paths or modules are not yet available for this certification

Certification exams

  • MS-740: Troubleshooting Microsoft Teams

    Languages: en

    Retirement date:

    This exam measures your ability to troubleshoot the following technical tasks: Microsoft Teams voice issues; Microsoft Teams meetings and live events; federation issues; signing into Microsoft Teams; teams and channels; and files.

    Price based on the country or region in which the exam is proctored.

    for Troubleshooting Microsoft Teams

    All objectives of the exam are covered in depth so you'll be ready for any question on the exam.

Certification resources

Training and certification guide

Explore all certifications in a concise training and certifications guide.

Certification poster

Check out an overview of fundamentals, role-based and specialty certifications.

Exam Replay

See two great offers to help boost your odds of success.

Support for certifications

Get help through Microsoft Certification support forums. A forum moderator will respond in one business day, Monday-Friday.

Certification dashboard

Review and manage your scheduled appointments, certificates, and transcripts.

Share your certification badges

Celebrate your accomplishment with your network. Claim your Microsoft Certification badge, and add it to LinkedIn, your résumé, and more.

* Pricing does not reflect any promotional offers or reduced pricing for Microsoft Imagine Academy program members, Microsoft Certified Trainers, and Microsoft Partner Network program members. Pricing is subject to change without notice. Pricing does not include applicable taxes. Please confirm exact pricing with the exam provider before registering to take an exam.

** Complete this exam before the retirement date to ensure it is applied toward your certification. After the retirement date, please refer to the related certification for exam requirements.

Are you currently certified?

Tech intensity, the speed at which technology continues to evolve, creates skill intensity. Keep your certification active to validate your skills are current with the latest technology updates. Within six months of your certification expiring, you’ll have the opportunity to extend your certification by a year for free.