Introducing New Certifications for Microsoft Dynamics 365 Customer Engagement Functional Consultants
Posted 31 Jan 2019 by Liberty Munson (Microsoft)
Updated April 5, 2019 to add links to exams
If you’re reading this, you are most likely considering expanding your skills with a Microsoft Dynamics 365 certification. Not at all surprising given that year after year, Gartner positions Dynamics 365 as a Leader and Visionary in their Magic Quadrant matrix. To meet that need, we’re launching a series of role-based certifications designed specially to showcase your Microsoft Dynamics 365 Customer Engagement skills. (See also Announcing New Certifications for Microsoft Dynamics 365 Unified Operations Functional Consultants.)
All Microsoft Dynamics 365 Customer Engagement Functional Consultant certification paths begin with the same prerequisite exam: MB-200: Dynamics 365 Customer Engagement Core (in beta now). This exam validates your ability to use the infrastructure that Dynamics 365 sits on, as well as your ability to test, deploy, and integrate tools such as Power Platform. After you pass the core exam, you can specialize to earn any of these certifications.
Microsoft Certified: Dynamics 365 for Sales Functional Consultant Associate
If you’re passionate about helping businesses clarify and operationalize their selling process, this certification is for you. You can earn this certification by passing Exam MB-210: Dynamics 365 for Sales(in beta now) and MB-200. This certification validates your skills in converting business requirements to comprehensive sales solutions and in designing Dynamics 365 for Sales solutions, reports, and processes that allow your client or business to transition from operating on-premises to operating in the cloud.
Microsoft Certified: Dynamics 365 for Customer Service Functional Consultant Associate
If you’re looking to build CX solutions that are fast, agile, and imbued with the power of AI to drive actionable insights, this certification is for you. You earn this certification by passing Exam MB-230: Dynamics for Customer Service (in beta now) and MB-200. This certification validates your ability to design solutions that follow the customer experience lifecycle and that anticipate customer needs, allowing your client or business to continuously improve service with less effort.
Microsoft Certified: Dynamics 365 for Field Service Functional Consultant Associate
If you’re interested in configuring resources, incidents, inventory integration, service agreements, scheduling, work orders, field service user roles, and field service settings, you should take Exam MB-240: Dynamics for Field Service (available on March 31, 2019). This certification confirms that you can implement solutions that manage the field service lifecycle, configure the Field Service application, deploy the Connected Field Service (IoT) solution, and implement additional customizations. Take MB-200 today so you’re one step closer to earning this certification when MB-240 is released.
Microsoft Certified: Dynamics 365 for Marketing Functional Consultant Associate
If you understand marketing principles, priorities, common initiatives, standards, methodologies, and best practices, then consider taking Exam MB-220: Dynamics for Marketing (available March 31, 2019). By passing this exam as well as MB-200, you’ll validate that you can implement solutions that attract and convert leads, build brand awareness, standardize omnichannel messaging, and deliver marketing insights. This certification will also confirm that you can configure and expand the core marketing application in Dynamics 365 to include email marketing, setup, and interactive customer journeys, while maintaining General Data Protection Regulation (GDPR) compliance. Take MB-200 today so you’re one step closer to earning this certification when MB-220 is released.
Microsoft’s certifications set you apart from your peers, providing evidence that you possess the necessary skills to design the innovative solutions that current and prospective employers need. Just one click on our newly redesigned badges allows colleagues and employers to confirm and learn more about your qualifications. Not only do our badges help you stand out to your peers, they unlock new employment opportunities based on your proven skills and knowledge.
Getting started
Now that you’ve decided which of our Dynamics 365 Business Applications best suits your professional goals, visit Microsoft’s Technical Certifications to learn more about what these certifications will entail and the content your exams will cover. Once you know which topics you need to study, training to help you prepare is available in multiple modalities; visit Microsoft Learn for role-based step-by-step interactive online training or find a local Training Services Partner for in-depth and customized training solutions.
Just getting started with Microsoft Dynamics 365?
We have something just for you—Exam MB-900: Microsoft Dynamics 365 Fundamentals, available March 31, 2019. Watch our blogfor more information about this new Fundamentals exam.
Questions?
For an overview of our redesigned certification programs, check out Alex Payne’s blog. You can also check out our exam FAQs for more information on what to expect when you’re ready to test.
Related announcements
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New role-based certification and training is here, and we’re just getting started!
Exam and Certification Retirement Roundup, December 2018 (Updated)
Announcing New Certifications for Microsoft Dynamics 365 Unified Operations Functional Consultants
Do You Use Microsoft Dynamics 365 for Customer Engagement? Three New Certification Exams Are in Beta Now!
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