To view alerts:

In the Cloud App Security portal, click on Alerts.

Alert menu

To handle each alert, click on the alert in the table and select one of the following options:

  • Resolve alert: After you investigate and take actions to mitigate the alert, click Resolve alert. You can enter a comment to save information for yourself about what actions were taken, and you can opt to Send feedback to the Cloud App Security team regarding the alert. After you resolve an alert it will no longer show up in the alerts table.
  • Resolve alert and Mark as read: You can leave the alert open but mark it as read.
  • Resolve alert and Adjust policy: You can modify the policy that the alert matched in response to the alert.
  • Dismiss: You can dismiss the alert, which will stop the alert from appearing in the table but will not show the alert as having been resolved. This is most likely used when the alert is benign or a false positive.

The following alerts types will be displayed.

Built-in alerts

Alert name AlertID Description
New location ALERT_GEOLOCATION_NEW_COUNTRY A new location was detected since the scan began (up to 6 months). This only shows up once for each country for your entire organization.
New admin user ALERT_ADMIN_USER A new admin was detected for a specific app – this can be someone who is an admin in one application and is now an admin for another application. This alert relates to the specific admin type, so it will show up each time the type of admin changes. If a user lost admin privileges and then got them again, this alert will be displayed.
Inactive account ALERT_ZOMBIE_USER If a user is inactive for 60 days per application – for example, if someone is active in Box but hasn't touched G Suite for 60 days, the user will be considered inactive in G Suite. A tag is added to these users so you can search for inactive accounts.
Unexpected admin location ALERT_NEW_ADMIN_LOCATION A new location was detected for administrators since the scan began (up to 6 months). This only shows up once for each country for any admin across your organization.
Compromised account ALERT_COMPROMISED_ACCOUNT If there was a breach in an application, and the list of breached accounts is published, Cloud App Security downloads the list and compares it to your list of users - including internal users, external users and personal accounts.

Custom Alerts

Alert name AlertID Description
Suspicious activity alert ALERT_SUSPICIOUS_ACTIVITY Suspicious activities are scored according to how suspicious the anomalous activity is (Is there an inactive account involved? Is it from a new location?) These criteria are all calculated together to provide a risk score based on the following risk factors:
User is administrator
Strictly remote user
Anonymous proxy
Entire session is failed logins
Numerous failed login
New (admin)
IP/ISP/country/user-agent for user/tenant
IP/ISP/country/user-agent used only by (admin) user
First (admin) user activity in a while
First time this particular administrative activity is performed in a while
This particular administrative activity is not common / was never performed before
This IP had only failed logins in the past
Impossible travel
Suspicious cloud use alert ALERT_DISCOVERY_ANOMALY_DETECTION Cloud Discovery anomaly detection checks the pattern of regular behavior and looks for users or apps that are used in an unusual way.
Activity policy violation ALERT_CABINET_EVENT_MATCH_AUDIT This alert lets you know when a policy match was detected.
File policy violation ALERT_CABINET_EVENT_MATCH_FILE This alert lets you know when a policy match was detected.
Proxy policy violation ALERT_CABINET_INLINE_EVENT_MATCH This alert lets you know when a policy match was detected.
Field policy violation ALERT_CABINET_EVENT_MATCH_OBJECT This alert lets you know when a policy match was detected.
New service discovered ALERT_CABINET_DISCOVERY_NEW_SERVICE A new app was discovered.
Use of personal account ALERT_PERSONAL_USER_SAGE Based on file shares and user names, the detection engine searches for personal accounts.

See Also

Daily activities to protect your cloud environment
For technical support, please visit the Cloud App Security assisted support page.
Premier customers can also choose Cloud App Security directly from the Premier Portal.