How to Get Support

This page provides instructions on how to get support with Microsoft Collaborate.

Support Options

  1. If you are not sure how to do something in Microsoft Collaborate, review the Documentation and Guidance for the area you have questions about.
  2. If your question or issue is related to a specific program or engagement, check their support options first. This information is available on the program and engagement overview pages respectively.
  3. If something is not working the way you expect, check the Troubleshooting Guides to see if your issue is described.
  4. If none of the above answers your question or resolves your issue, contact Customer Support.

Customer Support

  • Navigate to
  • Sign in
  • Click Contact Us
  • Select Dashboard Issue for the Developer Support Topic dropdown
  • Select Collaborate for the Issue Type


You must sign in to chat or to submit an incident.

Live Chat

  • Click Chat Now under Choose how to contact us

Submit an Incident

Customer Support