LiveChat (Preview)

LiveChat (Preview)

LiveChat is an online customer service software with live support, help desk software and web analytics capabilities.

This connector is available in the following products and regions:

Service Class Regions
Logic Apps Standard All Logic Apps regions except the following:
     -   Azure Government regions
     -   Azure China regions
Flow Premium All Flow regions except the following:
     -   US Government (GCC)
PowerApps Premium All PowerApps regions except the following:
     -   US Government (GCC)

Throttling Limits

Name Calls Renewal Period
API calls per connection 100 60 seconds

Creating a connection

To connect your account, you will need the following information:

Username
string
The email address for this account
API Key
securestring
The API Key for this account

Actions

Create a new agent

This operation is used to add a new agent to your LiveChat account.

Required Parameters

Email
string
Name
string

Optional Parameters

Login status
string
Title
string
Defaults to: Support Agent.
Permission
string
Password
string
Minimum length 5.
Max chat counts
string
Limit of the concurrent chats.

Returns

Create a new ticket

This operation is used to add a new ticket to your LiveChat account.

Required Parameters

Message
string
Requester's Email
string

Optional Parameters

Requester's Name
string
Subject
string
Assignee Id
string
Source Type
string
Pick a source
Source URL
string
If source type is chat-window.

Returns

Get ticket

This operation is used to fetch the details of a specific ticket in your LiveChat account.

Required Parameters

Ticket Id
string
The id of the ticket

Returns

List agents

This operation returns a list of all the agents in your LiveChat account.

Required Parameters

Email
string
Name
string

Optional Parameters

Login status
string
Title
string
Defaults to: Support Agent.
Permission
string
Password
string
Minimum length 5.
Max chat counts
string
Limit of the concurrent chats.

Returns

Items
ListAgents_Response

List of all agents with their details.

List tickets

This operation returns a list of tickets in your LiveChat account.

Required Parameters

Email
string
Name
string

Optional Parameters

Login status
string
Title
string
Defaults to: Support Agent.
Permission
string
Password
string
Minimum length 5.
Max chat counts
string
Limit of the concurrent chats.

Returns

Remove an agent

This operation is used to delete an agent from your LiveChat account.

Required Parameters

Email
string
The email of the agent.

Returns

Update ticket

This operation is used to update the details of an existing ticket in your LiveChat account.

Required Parameters

Ticket Id
string
The id of the ticket
Requester's Email
string

Optional Parameters

Message
string
Requester's Name
string
Subject
string
Assignee Id
string
Pick an assignee.
Source Type
string
Pick a source.
Source URL
string
If source type is chat-window.

Returns

Triggers

When a chat ends

This operation triggers when a chat ends.

Returns

When a chat starts

This operation triggers when new a chat starts.

Returns

When a ticket is created

This operation triggers when a new ticket is added.

Returns

Definitions

WebhookChatResponse

Agent Email
string
Email address of the agent.
Agent Id
string
Unique id of the agent associated with the message.
Agent Name
string
Name of the agent.
Answer
string
Survey answer.
Author Name
string
Name of the message's author..
Email
string
Email address of the visitor.
Ended Timestamp
integer
yyyy-MM-ddTHH:mm:ss.fffZ
Event Date-Time
integer
yyyy-MM-ddTHH:mm:ss.fffZ
Event Id
string
Unique id of the event associated with the chat.
Event Text
string
Message associated with the event.
Event Type
string
Type of event.
Event User Type
string
Type of user.
Group Id
string
Unique identifier of the group.
Id
string
Unique id of the visitor.
Language
string
Language associated with the visitor's account.
Message
array of object
Array of messages.
Name
string
Name of the visitor.
Page
string
Webpage that the chat originated from.
Pre Chat Survey
array of object
Array of pre chat survey responses.
Question
string
Survey question.
Sent Date-Time
integer
yyyy-MM-ddTHH:mm:ss.fffZ
Started Date-Time
string
yyyy-MM-ddTHH:mm:ss.fffZ
Survey Id
string
Pre chat survey id.
Text
string
Body of the message.
URL
string
Url of the website where chat started.
User Type
string
Type of the user sending the message.
agents
array of object
agents
events
array of object
Array of events.
groups
array of string
tags
array of string

WebhookTicketResponse

Email
string
Email address of the requester.
Event Date-Time
date-time
yyyy-MM-ddTHH:mm:ss.fffZ
Event Type
string
Type of event that generated the ticket.
Group
array of object
Details of the associated group.
IP
string
IP address of the requester.
Id
string
Unique id of the source.
Id
integer
Unique id of the group.
Id
string
Unique identifier of the user.
Id
string
Unique id of the user.
Is Private
boolean
True if event is private.
Message
string
Description of the event.
Name
string
Name of the author.
Name
string
Name of the group.
Name
string
Name of the requester.
Name
string
Name of the assignee.
Status
string
Open, pending, solved or spam.
Subject
string
Short description of the ticket.
Ticket Id
string
Unique id of the ticket.
Type
string
Agent or client.
Type
string
Chat-window, mail or lc2.
Type
string
Lc2, mail, facebook, agent-app-manual or chat-window.
URL
string
Url of the website where ticket was created.
URL
string
Url of the website that the ticket was sent from.
events
array of object
tags
array of string

ListTicketsResponse

Created Date-Time
date-time
yyyy-MM-ddTHH:mm:ss.fffZ
Email
string
Email address of the requester.
IP
string
IP address of the requester.
Id
string
Unique identifier of the source.
Modified Date-Time
date-time
yyyy-MM-ddTHH:mm:ss.fffZ
Name
string
Full name of the requester.
Status
string
Open, pending, solved or spam.
Subject
string
Description of the ticket source.
Ticket Id
string
Unique identifier of the ticket.
Type
string
From chat, mail or lc2.
URL
string
Webpage where the ticket was created.

TicketResponse

Created Date-Time
date-time
yyyy-MM-ddTHH:mm:ss.fffZ
Email
string
Email address of the requester.
Event Date-Time
date-time
yyyy-MM-ddTHH:mm:ss.fffZ
Event Type
string
Type of event that generated the ticket.
Group
array of object
Details of the associated group.
IP
string
IP address of the requester.
Id
string
Unique id of the source.
Id
integer
Unique id of the group.
Id
integer
Unique id of the group.
Id
string
Unique id of the user.
Is Private
boolean
True if event is private.
Message
string
Description of the event.
Name
string
Name of the author.
Name
string
Name of the group.
Name
string
Name of the requester.
Name
string
Name of the group.
Status
string
Open, pending, solved or spam.
Subject
string
Short description of the ticket.
Ticket Id
string
Unique id of the ticket.
Type
string
Agent or client.
Type
string
Chat-window, mail or lc2.
Type
string
Lc2, mail, facebook, agent-app-manual or chat-window.
URL
string
Url of the website where ticket was created.
URL
string
Url of the website that the ticket was sent from.
events
array of object
tags
array of string

ListAgents_Response

List of all agents with their details.

Avatar
string
Path to the image on Amazon s3.
Login Email
string
The agent's email address.
Name
string
Agent's name.
Permission
string
Owner, administrator or normal.

CreateAgent_Response

Avatar
string
Path to the image on Amazon s3.
Email
string
The agent's email address.
Group Id
integer
Unique id of the group.
Group Name
string
Name of the group.
Groups Array
array of object
List of all groups the agent is a part of.
Job Title
string
Support agent by default.
Login Status
string
Accepting chats or not accepting chats.
Max Chat Counts
integer
Limit of the concurrent chats.
Name
string
Agent's name.
Permission
string
Owner, administrator or normal
Status
string
Accepting chats, not accepting chats or offline.

DeleteAgent_Response

Agent Email
string
Email address of the agent.
Agent Id
string
Unique id of the agent associated with the message.
Agent Name
string
Name of the agent.
Answer
string
Survey answer.
Author Name
string
Name of the message's author..
Email
string
Email address of the visitor.
Ended Timestamp
integer
yyyy-MM-ddTHH:mm:ss.fffZ
Event Date-Time
integer
yyyy-MM-ddTHH:mm:ss.fffZ
Event Id
string
Unique id of the event associated with the chat.
Event Text
string
Message associated with the event.
Event Type
string
Type of event.
Event User Type
string
Type of user.
Group Id
string
Unique identifier of the group.
Id
string
Unique id of the visitor.
Language
string
Language associated with the visitor's account.
Message
array of object
Array of messages.
Name
string
Name of the visitor.
Page
string
Webpage that the chat originated from.
Pre Chat Survey
array of object
Array of pre chat survey responses.
Question
string
Survey question.
Sent Date-Time
integer
yyyy-MM-ddTHH:mm:ss.fffZ
Started Date-Time
string
yyyy-MM-ddTHH:mm:ss.fffZ
Survey Id
string
Pre chat survey id.
Text
string
Body of the message.
URL
string
Url of the website where chat started.
User Type
string
Type of the user sending the message.
agents
array of object
agents
events
array of object
Array of events.
groups
array of string
tags
array of string