Microsoft Defender for Identity information and support

Use the following resources to help you learn about, deploy, and support Microsoft Defender for Identity for your organization.

To do this ... ...do this:
See our most popular documentation Read the top ten pages:
- What is Defender for Identity?
- Defender for Identity prerequisites
- Defender for Identity architecture
- Defender for Identity capacity planning
-Creating an instance
-Understanding security alerts
-Defender for Identity security alerts
-Investigate a computer
-Investigate a user
-Investigate a lateral movement path
Engage with the product team and your peers Visit the Tech Community for Defender for Identity.
Check subscription information and get a list of which features are supported See subscription information and the feature list from the Defender for Identity website.

Information about new releases and updates

For an up-to-date list of newly released features and recent changes in Defender for Identity, check out What's new in Defender for Identity.

Support options and community resources

This section provides information about support, troubleshooting options, and community resources.

To contact Microsoft Support:

If you have Premier Support, visit the portal for Premier Support customers to submit incidents, browse solutions, and get help.

For other customers, use the support channels as follows:

Channels Instructions
Use the Azure portal 1. Select New support request from Help + support in the Azure portal.
2. When you're prompted, on the Basics pane, as the Issue type, choose Technical, as the Service under Security & Identity, choose Defender for Identity.
3. Make sure that one of the following options is selected:
- Subscription with technical support included. You see this option if you have a paid or trial subscription for Azure.
- Technical support included. You see this option if you don't have an Azure subscription.
Use the Defender for Identity portal 1. Select the "?" icon in the top navigation bar in Defender for Identity portal
2. Search for Defender for Identity.
3. Open an incident ticket.
- Select "Support"
4. Open an incident ticket. If you succeed in entering the Defender for Identity portal, you can enter the Online Assisted Support (OAS) portal.

For more support options, ask your Microsoft contact.

Self help

System status page

To view system status for Defender for Identity, visit the System status page. This page gives you information as to whether the Defender for Identity portal is up and active, if there are issues with detections and if the Sensor is able to send traffic to the cloud. You can access the System status from the Defender for Identity menu bar.

Troubleshooting

Community resources

We recommend the tech community group for Defender for Identity. This resource provides direct responses from the Defender for Identity team in addition to the benefit of shared experiences and knowledge from other administrators and consultants.