Synchronize Contacts in Dynamics NAV with Contacts in Microsoft Outlook

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You can see the same contacts in Dynamics NAV as you see in Outlook if you set up contact synchronization. For example, if you are a sales person, you might do some of your work in Outlook and some of your work in Dynamics NAV. If the contacts are the same in both places, your work is more straightforward.

A dedicated folder in Outlook makes contacts easy to find, and you can set a filter to synchronize only the contacts from Dynamics NAV that you want to see in Outlook. Once the contact synchronization is set up, you can start synchronization manually or set up an automatic synchronization that will keep the contacts in sync on a scheduled basis.

Set Up Synchronization

You set up how you want to synchronize contacts with Outlook in the Exchange Sync. Setup window in Dynamics NAV. As a prerequisite, your user profile in Dynamics NAV must specify your Microsoft 365 email account. You can check this in the Office 365 Authentication section of your user profile in the Users list.

Then, in the Exchange Sync. Setup window, you can validate that the connection to Exchange is working and then set up contact synchronization. Open the Contact Sync. Setup window and start the synchronization. Optionally, set a filter for which contacts to synchronize between Dynamics NAV and Outlook. For example, you can set a filter on name, type, company, or similar. You can also change the default name of the folder that the contacts will synchronize to in Outlook. The default name is Dynamics NAV.

Once this synchronization has been set up, any changes to that you make to the contact in either Outlook or in Dynamics NAV is synchronized to the other.

Each of your coworkers can also set up their own Exchange synchronization and set their own filter on which contacts to synchronize.

Synchronize Contacts

If you are used to working with contacts in Dynamics NAV, then you will find it easy to start the synchronization manually whenever it suits you from the Contacts list. Simply choose the Sync with Office 365 action, and then decide if you want to change the filter that you have set up. When you choose the OK button, the synchronization starts immediately, and the latest changes are applied to your contacts in Outlook.

In the Contacts list, you can synchronize contacts in two ways:

  • Sync with Office 365

    This action synchronizes all changes from Dynamics NAV to Microsoft 365 since the previous synchronization, based on the last modified date. Any new contacts from Microsoft 365 will be synchronized back to Dynamics NAV as well. This is typically faster than doing a full sync.

  • Full Sync with Office 365

    This action synchronizes all contacts in both directions regardless of the last sync date and last modified date.

In both cases, contacts are only synchronized from Outlook if they have the required fields filled in. The required fields to synchronize to Microsoft 365 are Name, Email address and they must be of type Person. Dynamics NAV is the master of the contact information, so the Dynamics NAV contact information will be saved in the event of duplicates.

In Outlook, the contacts from Dynamics NAV are shown in a folder under Other contacts in the People view. If you are not familiar with the People view in Outlook, then you can get to it from the navigation options in the bottom left corner of Outlook.

See Also

Dynamics 365 Business Central
Getting Started
Finance
Sales
Purchasing
Using contacts (People) in Outlook on the web