What's new and planned for Dynamics 365 Customer Insights 2019 release wave 2

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Important

This content is archived and is not being updated. For the latest documentation, see Microsoft Dynamics 365 product documentation. For the latest release plans, see Dynamics 365 and Microsoft Power Platform release plans.

This topic lists features that are planned to release from October 2019 through March 2020. Because this topic lists features that may not have released yet, delivery timelines may change and projected functionality may not be released (see Microsoft policy).

In the General availability column, the feature will be delivered within the month listed. The delivery date can be any day within that month. Released features show the full date, including the day of release.

This check mark (This feature is released. ) shows which features have been released for public preview or early access and for general availability.

Feature Enabled for Public preview General availability
Extending Customer Insights with Power Platform Admins, makers, or analysts, automatically This feature is released. Oct 1, 2019
Infusing Customer Insights into Dynamics 365 apps End users by admins, makers, or analysts This feature is released. Oct 1, 2019 -
Ability to link accounts and contacts in the customer model Admins, makers, or analysts, automatically This feature is released. Oct 31, 2019 -
AI-driven experience to create customer segments Admins, makers, or analysts, automatically This feature is released. Mar 11, 2020
Guided experience to predict customer patterns Admins, makers, or analysts, automatically This feature is released. Mar 11, 2020
Customer Insights consulting services available in Microsoft AppSource Admins, makers, or analysts, automatically - This feature is released. Oct 1, 2019
Segment builder and measures wizard enhancements Admins, makers, or analysts, automatically - This feature is released. Oct 1, 2019
Data unification improvements Admins, makers, or analysts, automatically - This feature is released. Oct 31, 2019
Extend Customer Insights with Azure Machine Learning Admins, makers, or analysts, automatically - This feature is released. Oct 31, 2019
Flexible deployment options Admins, makers, or analysts, automatically - This feature is released. Oct 31, 2019
Recommended segments and measures Admins, makers, or analysts, automatically - This feature is released. Oct 31, 2019
Guided experience to create KPIs and dashboards Admins, makers, or analysts, automatically - This feature is released. Mar 11, 2020

Description of Enabled for column values:

  • End users, automatically: These features include change(s) to the user experience for end users and are enabled automatically.

  • Admins, makers, or analysts, automatically: These features are meant to be used by administrators, makers, or business analysts and are enabled automatically.

  • End users by admins, makers, or analysts: These features must be enabled or configured by the administrators, makers, or business analysts to be available for their end users.

For a list of the countries or regions where Dynamics 365 business applications are available, see the International availability guide.