Report production outage in the Business Central Administration Center

Enabled for Public preview General availability
Admins, makers, or analysts, automatically - This feature is released. Oct 1, 2019

Feature details

Once it is determined that the customer's tenant is down, you can quickly create a support ticket in the Business Central Administration Center. When you choose the customer's production environment, a new option, Report Production Outage, is enabled. This option is not available for a sandbox environment. If you choose this action, the available outage types are Unable to log on (all users) and Cannot access API/Web Service.

Once selected, the other required fields are Name, Email address, and Phone number. The next screen allows more details about the outage such as the browsers tried, any companies they can sign in to, and error messages received. The last question is about the date and time the outage began.

After marking the consent box, select Report to create the outage. A support ticket is created automatically with all details. It can be viewed in the Reported Outages page in the Business Central Administration Center.

See also

Report customer outages (docs)