Knowledge management search and rendering enhancement
|Enabled for||Public preview||Early access||General availability|
|End users, automatically||-||Aug 2, 2019||Oct 1, 2019|
Investments in improving knowledge management will benefit knowledge authors, customer service agents, and end customers. Currently knowledge base search control supports filtering only on status and language of articles. To provide a better knowledge search experience for agents, this feature extends the filtering capability to other attributes.
Feature exploration (video)