Knowledge management search and rendering enhancement

Enabled for Public preview Early access General availability
End users, automatically - This feature is released. Aug 2, 2019 This feature is released. Oct 1, 2019

Feature details

Investments in improving knowledge management will benefit knowledge authors, customer service agents, and end customers. Currently knowledge base search control supports filtering only on status and language of articles. To provide a better knowledge search experience for agents, this feature extends the filtering capability to other attributes.

See also

Feature exploration (video)

Knowledge Base Search control (docs)