|Enabled for||Public preview||Early access||General availability|
|End users by admins, makers, or analysts||Oct 24, 2019||-||Jan 31, 2020|
Macros enable agents to stay efficient and productive by automating a series of repetitive tasks with a single click. For example, agents will be able to automate tasks like resolving a case after updating a field, assigning it to a different user after capturing notes, or sending an acknowledgement email with contextual data from the session using macros.
Administrators will be able to configure macros to suit their specific business or process needs.
Productivity tools (docs)