Proactive chat

Enabled for Public preview Early access General availability
End users by admins, makers, or analysts This feature is released. Oct 24, 2019 - This feature is released. Dec 20, 2019

Feature details

Chat channel allows users to effortlessly engage with organizations via a chat widget on the website. Proactive chat enables organizations to engage with users by automatically inviting them to a chat conversation based on the configured rules. Organizations can use end-user data, user journey information, time spent on web page, and more to decide when to best engage with them. Organizations can control the proactive chat experience using personalized trigger messages and configurable rules to define the target audience, time frame, and target location.

See also

Configure proactive chat (docs)