Customer Service Hub app is now available by default


Some of the functionality described in this release plan has not been released. Delivery timelines may change and projected functionality may not be released (see Microsoft policy). Learn more: What's new and planned

As announced in this blog post, Microsoft is making some changes to the update schedules in April in response to COVID-19. The April 2020 release wave 1 updates will be generally available as mentioned in the Dynamics 365 and Power Platform release plans. More information is available in the product-specific FAQs. We will continue to release critical updates for Dynamics 365 applications and Power Platform, and are extending the deprecation timelines for some capabilities to give customers and partners additional time to make the transition. Microsoft is committed to supporting to our customers and partners in these uncertain times.

Enabled for Public preview Early access General availability
End users, automatically - This feature is released. Feb 3, 2020 Apr 2020

Business value

Businesses will benefit from the latest Dynamics 365 Unified Interface app capabilities by moving to the Customer Service Hub, Unified Interface app. This feature makes it easier for customers to find and use the Unified Interface, Customer Service Hub app.

Feature details

As previously announced, customers will need to migrate to the Unified Interface experience by October 1, 2020. The Customer Service Hub solution that is built on the Unified Interface framework will be automatically installed in all the environments in this release. Existing customers will have access to the Customer Service Hub app, and users with the Customer service app access security role will be able to view and use the app.

See also

Availability of Customer Service Hub (docs)