Customer Service Hub app is now available by default

Enabled for Public preview Early access General availability
End users, automatically - This feature is released. Feb 3, 2020 This feature is released. Apr 1, 2020

Business value

Businesses will benefit from the latest Dynamics 365 Unified Interface app capabilities by moving to the Customer Service Hub, Unified Interface app. This feature makes it easier for customers to find and use the Unified Interface, Customer Service Hub app.

Feature details

As previously announced, customers will need to migrate to the Unified Interface experience by October 1, 2020. The Customer Service Hub solution that is built on the Unified Interface framework will be automatically installed in all the environments in this release. Existing customers will have access to the Customer Service Hub app, and users with the Customer service app access security role will be able to view and use the app.

See also

Availability of Customer Service Hub (docs)