Field Service inspections
|Enabled for||Public preview||Early access||General availability|
|End users by admins, makers, or analysts||Apr 29, 2020||-||-|
In many cases, field service technicians need to capture a set of answers to questions as part of offering service. For instance, a technician might need to conduct safety checks before servicing a piece of equipment, or perhaps need to inspect pressure levels or remaining liquid in a machine. In other cases, technicians might need to perform an inspection after the work is complete, or the inspection itself might constitute the entire work order.
Field Service now includes the capability to define and capture inspections. It enables customers to:
- Create an inspection through a designer experience.
- Associate an inspection with a work order.
- Complete an inspection via a mobile experience.
- Capture the inspection results for analysis or further action.
This feature is available in Unified Interface only.