App profile manager for multisession apps

Important

This content is archived and is not being updated. For the latest documentation, see Microsoft Dynamics 365 product documentation. For the latest release plans, see Dynamics 365 and Microsoft Power Platform release plans.

Enabled for	Public preview	Early access	General availability
Users by admins, makers, or analysts	Sep 10, 2020	-	Oct 1, 2020

Business value

The app profile manager is an out-of-the-box solution that lets organizations create targeted app experiences for agents and supervisors. Administrators can select channels and tools to be used by different profiles as an alternative to building and maintaining custom apps.

Feature details

Organizations often set aside the out-of-the-box apps and, instead, create custom apps—with specific combinations of forms, channels, and tools—to help address the needs of their customers. However, when new app features are released, administrators have to spend time and money to manually update each custom app.

With the app profile manager, administrators can create custom profiles with specific session templates, conversation channels, and productivity tools. These profiles can then be assigned to users. The out-of-the-box app profile manager for multisession apps can help organizations get the latest product features without the costs of building and maintaining custom apps.

See also

Preview: App profile manager (docs)