Customer Service workspace – new multisession app
|Enabled for||Public preview||Early access||General availability|
|Users by admins, makers, or analysts||Aug 3, 2020||-||Oct 1, 2020|
The new multisession app allows Customer Service agents to multitask on several customer cases simultaneously and switch among issues seamlessly without losing context of the in-progress work.
Customer Service workspace allows agents to handle customer cases efficiently with the help of the following features:
- Management of multiple cases simultaneously.
- Management of email and other case-related activities without losing context of the parent case.
- Productivity pane for AI-based suggestions for knowledge articles, similar cases, and other productivity tools.