Intuitive email file attachment experience for agents

Important

Some of the functionality described in this release plan has not been released. Delivery timelines may change and projected functionality may not be released (see Microsoft policy). Learn more: What's new and planned

Enabled for Public preview Early access General availability
End users, automatically - This feature is released. Aug 3, 2020 Oct 2020

Business value

Email is a critical communication channel that support agents use to communicate with customers. A great file attachment experience ensures agents can quickly and easily add or remove files and provide the best customer service experience possible.

Feature details

Agents often receive and view files or need to send files using email. An intuitive and easy-to-use file experience improves agent productivity and quality of service to customers. In this release, we are bringing the following file attachment capabilities to the agent experience:

  • Inline file attachment experience with the ability to manage multiple files.
  • Quick preview for files.
  • Ability to select and manage multiple attached files.

See also

Use email (docs)