Edit partially fulfilled customer orders in POS

Important

Some of the functionality described in this release plan has not been released. Delivery timelines may change and projected functionality may not be released (see Microsoft policy). Learn more: What's new and planned

Enabled for Public preview General availability
Users by admins, makers, or analysts Jan 28, 2021 Apr 2021

Business value

This functionality provides point-of-sale (POS) users the ability to edit a customer order that was created in a store or an online channel and that has been partially fulfilled or invoiced.

Feature details

In the current in-market application, customer orders created in the store channel or online channel can only be edited through the point-of-sale (POS) application if the order is still fully open with no quantities picked, packed, or invoiced (or canceled). This feature will allow users in POS to edit orders that were originally created in a store or online channel and that are partially fulfilled. Users will be able to add additional lines to partially fulfilled customer orders, edit or void lines where the full quantity is still unprocessed, and in some cases, make limited changes to lines where some of the quantity on the line has already been fulfilled or invoiced.

This feature will not allow the POS user to edit orders created by the call center channel, regardless of the order's fulfillment state, when the call center order was created with Enable order completion turned on.

See also

Customer orders in Point of Sale (POS) (docs)