Create and send SMS messages to any mobile phone

Important

Some of the functionality described in this release plan has not been released. Delivery timelines may change and projected functionality may not be released (see Microsoft policy). Learn more: What's new and planned

Enabled for Public preview Early access General availability
Admins, makers, marketers, or analysts, automatically Apr 2021 - -

Business value

SMS messaging using the Dynamics 365 Marketing mobile channel creates new opportunities to connect with mobile users. The SMS channel enables fast transactional communication and marketing messaging as part of campaigns and customer service communication.

Feature details

  • The SMS message channel includes transactional and marketing SMS and MMS messaging via toll-free numbers and short codes.
  • Option to purchase or use existing phone numbers across select regions in North America and Europe. 
  • Craft an end-to-end experience with personalized messages inside the SMS editor and orchestrate timely delivery to mobile users.

SMS messaging using the Dynamics 365 Marketing mobile channel