Modern administration experience for auto-post configuration


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Enabled for Public preview Early access General availability
Admins, makers, marketers, or analysts, automatically - - Apr 5, 2021

Business value

The timeline control provides an easy and immersive experience for viewing a customer’s history across cases, accounts, or contacts. This experience gives agents a better understanding of the customer’s history, which helps agents deliver more personalized service in an efficient and effective manner.

Feature details

This feature enables a new auto-post configuration experience in Unified Interface, removing the need to use the activity feed in the legacy web client configuration experience. The new experience can be used to configure which activity record type automatically posts information to the timeline.

See also

Configure auto-post messages to display on the timeline (docs)