Use Edge WebView2 Process based on Chromium open source to host applications in Unified Service Desk

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Important

This content is archived and is not being updated. For the latest documentation, go to Overview of Dynamics 365 Customer Service. For the latest release plans, go to Dynamics 365 and Microsoft Power Platform release plans.

Enabled for Public preview Early access General availability
Users by admins, makers, or analysts Apr 7, 2021 - Jun 21, 2021

Business value

The reliability, performance, and memory optimization of the new WebView2 Process to host applications in Unified Service Desk will help organizations to optimize their businesses.

Feature details

Some of the salient features of WebView2 Process are as follows:

  • Available on supported versions of the Windows operating system.
  • Highly reliable.
  • Easy to configure to host applications in Unified Service Desk.
  • Switch seamlessly from one browser to another for your entire organization.
  • Enhanced performance and memory optimization.

Unified Service Desk administrators will have the following capabilities:

  • Ability to select WebView2 Process as the hosting type for the organization.
  • Ability to select WebView2 Process as the hosting type for web applications, side by side with Chrome Process.

See also

Preview: Use Edge WebView2 Process to host web applications (docs)