Self-service scheduling for your customers

Important

Some of the functionality described in this release plan has not been released. Delivery timelines may change and projected functionality may not be released (see Microsoft policy). Learn more: What's new and planned

Enabled for Public preview Early access General availability
Users by admins, makers, or analysts Apr 2021 - Jul 2021

Business value

Improve your customers' scheduling experiences by providing flexibility to schedule on their own time directly from their devices. This will provide your customers a more personalized experience, reducing scheduling errors and rescheduling events. Reduce your organization's back-office costs by reducing scheduling call volume, freeing up resources to focus on customer service.

Feature details

This new experience will be enabled with the following key features:

  • Self-schedule from any device with a responsive customer interface.
  • Suggest available time slots based on your resource availability.
  • Collect important preservice visit customer information as part of the scheduling request.
  • Fast solution deployment so you can quickly empower your customers.

Note

This feature is available in Unified Interface only.