Personalize interactions using a unified view of customer activity across Dynamics 365 Marketing, Sales, and Customer Service

Important

Some of the functionality described in this release plan has not been released. Delivery timelines may change and projected functionality may not be released (see Microsoft policy). Learn more: What's new and planned

Enabled for Public preview Early access General availability
Admins, makers, marketers, or analysts, automatically Apr 27, 2022 - Jun 2022

Business value

Having a single view of all activities enables you to get a complete understanding of your customer. With that context, you can create deeply personalized experiences for both digital and non-digital channels. Along with Dynamics 365 Sales and Dynamics 365 Customer Service, you will now be able to view all your Dynamics 365 Marketing interactions in the unified activity timeline under your contacts.

Feature details

  • View both real-time and outbound marketing activities in the Dynamics 365 unified timeline.
  • Search and filter Marketing-only activities such as "All emails opened by Contact 'X'."
  • Preview your email content within the timeline view.

Unified timeline view.