Knowledge article search filters are enabled by default
Important
This content is archived and is not being updated. For the latest documentation, go to Overview of Dynamics 365 Customer Service. For the latest release plans, go to Dynamics 365 and Microsoft Power Platform release plans.
| Enabled for | Public preview | Early access | General availability |
|---|---|---|---|
| Users, automatically | - | 
Aug 1, 2022 |
Oct 31, 2022 |
Business value
Agents can filter knowledge article search results based on custom fields in addition to the standard fields.
Feature details
The knowledge article filters feature was made generally available in the 2021 Release wave 1. The feature had to be enabled by an administrator. As part of the Release wave 2, you will see the following enhancements:
- The knowledge article filters feature is turned on by default and doesn't require an administrator to enable it.
- Administrators can configure the feature or manually turn Off the feature from the Filters section of the Customer Service admin center app.
- When the feature is turned on, administrators can configure standard and custom fields as filters.
- When the feature is turned on, Dynamics 365 Web Client or Power Apps maker filter configuration gets deactivated. You can disable it at any time by setting it to no.
For more info about feature configuration, see Customize knowledge article search filters
See also
Knowledge article search filters are enabled by default (docs)